IT Delivery Manager - AI Platforms

The Vanguard Group; Charlotte (NC); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Vanguard seeks an experienced engineering delivery leader in Charlotte to lead a blended team of onshore and offshore engineers. You will coach, manage performance, and drive accountable results while guiding end-to-end cloud and AI/ML platform initiatives, including AWS SageMaker.

You will translate business priorities into delivery plans, manage risks, and partner with engineering, product, and business teams to drive platform adoption in a hybrid work environment.

Qualifications

• 8+ years of experience in IT delivery, engineering management, or program delivery roles.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Proven people management experience leading engineering or technical teams (required).
• Demonstrated ownership of end-to-end delivery outcomes (not just coordination or facilitation).
• Strong experience with: Delivery planning and forecasting; Managing timelines, dependencies, and risks; Communicating delivery status to senior leadership.
• Experience working with Agile delivery teams and tools (e.g., JIRA).
• Excellent leadership, communication, and stakeholder management skills.
• Experience delivering solutions on cloud platforms (primarily AWS; Azure exposure a plus).
• Working experience with AI/ML platforms, preferably SageMaker.

Responsibilities

• Lead and develop a blended team of engineers (onshore and offshore), providing coaching, performance management, and career development while driving accountability for results
• Own end-to-end delivery of cloud-based and AI/ML platform initiatives, including continued development and scaling of capabilities such as AWS SageMaker and internally developed solutions
• Translate business and technology priorities into actionable delivery plans, including scope, dependencies, risks, and resource needs across a shared services model supporting multiple lines of business
• Establish and maintain strong delivery discipline through structured planning, tracking, and reporting (e.g., JIRA or similar tools) to ensure predictable and reliable outcomes
• Provide clear, data-driven communication to stakeholders and leadership on delivery status, timelines, risks, and overall progress
• Partner with engineering, product, and business teams to align on priorities, enable platform adoption, and ensure successful execution of cross-functional initiatives
• Proactively identify and mitigate risks, resolve blockers, and drive continuous improvement in delivery processes and team effectiveness
• Monitor and report on delivery performance, ensuring alignment with organizational goals and the scalability of platform capabilities
• Support operational planning, including staffing, resource allocation, and budget considerations
• Ensure adherence to technology, risk, and security standards while delivering high-quality, scalable solutions

Skills

Leadership

Stakeholder management

Delivery planning

Agile delivery

Education

Undergraduate degree

Graduate degree preferred

Tools

JIRA

Job description

Responsibilities

• Lead and develop a blended team of engineers (onshore and offshore), providing coaching, performance management, and career development while driving accountability for results
• Own end-to-end delivery of cloud-based and AI/ML platform initiatives, including continued development and scaling of capabilities such as AWS SageMaker and internally developed solutions
• Translate business and technology priorities into actionable delivery plans, including scope, dependencies, risks, and resource needs across a shared services model supporting multiple lines of business
• Establish and maintain strong delivery discipline through structured planning, tracking, and reporting (e.g., JIRA or similar tools) to ensure predictable and reliable outcomes
• Provide clear, data-driven communication to stakeholders and leadership on delivery status, timelines, risks, and overall progress
• Partner with engineering, product, and business teams to align on priorities, enable platform adoption, and ensure successful execution of cross-functional initiatives
• Proactively identify and mitigate risks, resolve blockers, and drive continuous improvement in delivery processes and team effectiveness
• Monitor and report on delivery performance, ensuring alignment with organizational goals and the scalability of platform capabilities
• Support operational planning, including staffing, resource allocation, and budget considerations
• Ensure adherence to technology, risk, and security standards while delivering high-quality, scalable solutions

Qualifications

• 8+ years of experience in IT delivery, engineering management, or program delivery roles
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Proven people management experience leading engineering or technical teams (required)
• Demonstrated ownership of end-to-end delivery outcomes (not just coordination or facilitation)
• Strong experience with:
  • Delivery planning and forecasting
  • Managing timelines, dependencies, and risks
  • Communicating delivery status to senior leadership
• Experience working with Agile delivery teams and tools (e.g., JIRA)
• Excellent leadership, communication, and stakeholder management skills
• Experience delivering solutions on cloud platforms (primarily AWS; Azure exposure a plus)
• Working experience with AI/ML platforms, preferably SageMaker

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.