IT CX Strategy Analyst (Hybrid 3x/wk)

The Judge Group; Dallas (TX); Hybrid; USD 82,656 - 123,984; Full time

Job summary

The Judge Group is seeking an experienced IT Customer Experience (CX) Specialist on a long-term contracting basis. This hybrid role requires three days per week on the Northwest side of Dallas and offers exposure to enterprise IT service management and CX programs.

You will lead CX strategy initiatives, facilitate workshops with senior stakeholders, and design measurement programs. Candidates should be proficient with ITSM concepts, ServiceNow/CX tooling, and data-driven storytelling to

Qualifications

• Experience in ITSM or enterprise support.
• Experience with surveys and listening programs.
• Familiarity with ServiceNow (Employee Center, ITSM, or CSM) from a CX perspective.
• Experience designing and running CX/VoC measurement programs.

Responsibilities

• Lead end-to-end CX strategy initiatives using HCD.
• Facilitate workshops with senior stakeholders and cross-functional teams.
• Design and manage CX measurement programs with surveys and dashboards.
• Analyze and translate qualitative and quantitative data into actionable insights.

Skills

CX strategy

Stakeholder workshops

Data analysis

UX/CX metrics

Tools

SurveyMonkey

ServiceNow

Job description

The Judge Group is seeking an experienced IT Customer Experience (CX) Specialist on a long-term contracting basis. This hybrid role requires three days per week on the Northwest side of Dallas and offers exposure to enterprise IT service management and CX programs.

You will lead CX strategy initiatives, facilitate workshops with senior stakeholders, and design measurement programs. Candidates should be proficient with ITSM concepts, ServiceNow/CX tooling, and data-driven storytelling to