IT Customer Support Specialist – Growth & Impact

Redwood Central Solutions; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Redwood Central Solutions in San Antonio, TX is seeking a dedicated Customer Service Rep for a full-time role. You will handle customer inquiries, resolve issues, and provide exceptional support as the first point of contact for clients.

Join a close-knit team in our San Antonio office, where a friendly atmosphere and opportunities for professional growth are emphasized. Candidates should have strong communication skills and be detail-oriented, with the ability to multitask in a fast-paced

Qualifications

• Excellent communication and customer service skills.
• Experience in IT support or related field is a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project tools.

Responsibilities

• Handle customer inquiries and resolve issues.
• Provide exceptional support as the first point of contact.
• Collaborate with colleagues to ensure satisfactory resolutions.
• Maintain detailed notes and prioritize tasks in a fast-paced environment.

Skills

Strong communication

Multitasking

Detail-oriented

Prioritization

IT support experience a plus

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Trello

Asana

Job description

Redwood Central Solutions in San Antonio, TX is seeking a dedicated Customer Service Rep for a full-time role. You will handle customer inquiries, resolve issues, and provide exceptional support as the first point of contact for clients.

Join a close-knit team in our San Antonio office, where a friendly atmosphere and opportunities for professional growth are emphasized. Candidates should have strong communication skills and be detail-oriented, with the ability to multitask in a fast-paced