IT Customer Support Analyst - IT Service Desk

CoxHealth; Springfield (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

The Information Technology Customer Support Analyst at CoxHealth serves end-users across the IT systems, resolving technical issues and guiding users on applications. You will diagnose problems, provide training, and ensure timely incident resolution in a busy hospital IT environment.

Candidates should have an Associate's degree (preferred) and about 1 year of IT customer support experience, with solid communication skills and a focus on documentation and quality service.

Qualifications

• Associate's degree preferred in CS/IT or related field.
• About 1 year of IT customer support experience preferred.
• Strong communication and empathetic approach to end users.

Responsibilities

• Provide technical support to end-users of IT systems and applications.
• Diagnose and resolve issues; guide and train users on applications.
• Document support requests and maintain accurate incident records.
• Ensure timely and effective resolution of incidents and requests.

Skills

End-user support

Communication skills

Documentation

Education

Associate's degree in Computer Science or Information Technology

Tools

Windows OS

macOS

Job description

Facility:CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807Department:1709 IT Service DeskScheduled Weekly Hours:40Hours:8am to 4:30pmWork Shift:Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: N/A