IT Service Desk Analyst — End-User Support for Healthcare

CoxHealth

United States

On-site

USD 45,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking an Information Technology Customer Support Analyst to provide technical support to end-users of IT systems and applications in a 40-hour work week. The position emphasizes diagnosing issues, guiding end-users, and ensuring timely resolutions from Springfield, Missouri.

The role requires at least an Associate's degree in IT/CS (preferred) and roughly 1 year of IT customer support experience. Strong communication and documentation skills are essential for success.

Qualifications

Basic understanding of commonly used operating systems (Windows, macOS) and software applications.
Strong communication skills, empathy, and patience to assist end users with technical issues.
Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
Ability to effectively document support requests and solutions for future reference.

Responsibilities

Provide technical support to end-users of IT systems and applications.
Diagnose and resolve technical issues and provide guidance/training to end-users.
Document support requests and maintain accurate records of incidents.

Skills

Windows/macOS basics

End-user support

Communication

Documentation

Password resets

Education

Associate's degree in CS/IT

Tools

IT support tools

Job description

The role requires at least an Associate's degree in IT/CS (preferred) and roughly 1 year of IT customer support experience. Strong communication and documentation skills are essential for success.

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