IT Corporate Support AV Technician (Onsite)

Hyatt; Chicago (IL); On-site; USD 57,000 - 71,000; Full time

Benefits offered by this job

Flexible work schedule

Headspace subscription

Fitness center discount

Family assistance policy

PTO/Medical/Dental/Vision/401K

Job summary

Hyatt Hotels Corporation is seeking an enthusiastic IT Corporate Support AV Technician to join our IT Concierge Services. You will provide hands-on AV and desktop support for conference rooms, events and executive meetings, ensuring a seamless user experience across the corporate office environment.

Reporting to the IT Concierge Services team, you will troubleshoot hardware/software, manage incidents via a ticketing system (ServiceNow preferred), and collaborate with IT colleagues and vendors to

Qualifications

• 3+ years of experience in desktop/AV support in a corporate setting.
• Experience with conference room systems and video conferencing equipment.

Responsibilities

• Provide hands-on AV support for conference rooms, executive spaces, and events.
• Troubleshoot hardware/software and respond to incidents in a timely manner.
• Manage and track support requests through a ticketing system and ensure timely resolution.

Skills

Desktop support

AV systems

Customer service

ITIL knowledge

Tools

ServiceNow

Microsoft Teams Rooms

Omada

Job description

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic IT Corporate Support AV Technician to join our IT Concierge Services. In this role, you will be collaborating closely with the various IT teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Organization – Hyatt Corporate Office

Summary

Hyatt Hotels Corporation seeks an enthusiastic IT Corporate Support AV Technician to join our IT Concierge Services. In this role, you will be collaborating closely with the various IT teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

The IT Corporate Support AV Technician is responsible for supporting and maintaining audiovisual technology for corporate meeting rooms, events, and executive meetings while ensuring a seamless user experience. This role also provides hands‑on desktop support by responding to technical issues, troubleshooting hardware and software problems, and resolving incidents in a timely manner. The technician delivers exceptional customer service through direct interaction with associates and proactive problem resolution across the corporate office environment.

• Provide hands‑on support and maintenance for audiovisual technology in conference rooms, executive spaces, and corporate events, including assisting with the setup, operation, and troubleshooting of AV equipment during meetings and special events.
• Proactively monitor and maintain meeting room technology, perform routine equipment checks, and partner with internal teams and vendors to ensure reliable technology services across the corporate office environment
• Performs after‑incident follow‑ups with customers to ensure that customer inquiries are resolved to their satisfaction and within the defined timeframes
• Ensures tickets are kept current while following defined processes
• Provide frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end users to keep their workstations operational.
• Manage and track support requests through a ticketing system, ensure timely resolution or escalation, and deliver a high level of customer service while maintaining IT standards and documentation.

Qualifications

Experience Required:

• 3+ years of experience providing desktop support, audiovisual support, or related end‑user technology services in a corporate environment.
• Experience supporting and troubleshooting AV technologies, including conference room systems, Microsoft Teams Rooms, projectors, microphones, video conferencing equipment, and presentation technologies.
• Experience supporting executive meetings, corporate events, and high‑profile users while delivering exceptional customer service.
• Excellent communication and interpersonal skills with the ability to build rapport and provide white‑glove support to associates at all levels of the organization.
• End‑user hardware and device troubleshooting – Proven experience diagnosing, repairing, and supporting desktops, laptops, mobile devices, printers, and peripherals across multiple manufacturers
• Customer‑facing support and communication experience – Demonstrated ability to deliver high‑quality customer service, clearly communicate with both technical and non‑technical users, and maintain professionalism in a fast‑paced environment
• Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) is highly desirable
• Proven ability to execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency
• Adaptable and with intellectual ability to thrive in a demanding, fast moving, and customer focused environment
• Ability to maintain confidentiality with information or items as required
• Ticketing system and ITSM experience – Hands‑on experience managing incidents and service requests through a ticketing system (ServiceNow preferred), including documentation, prioritization, and escalation

Experience Preferred:

• Experience with ticketing management systems (ServiceNow preferred)
• Experience with active directory or an Identity Management System (Omada)
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career?

The salary range for this position is $56,800 - $71,000

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.