IT Coordinator II: Service Desk & Network Support

Socket.dev; United States; On-site; USD 59,000 - 72,000; Full time

Job summary

The University of Texas at Austin's Cockrell School of Engineering is seeking an Information Technology Coordinator II to sustain daily Service Desk operations and provide desktop, laptop, printer, and peripheral support on the UT main campus and satellite locations.

Responsibilities include hands-on troubleshooting across Windows and Mac platforms, network services, and software licensing, with emphasis on professional customer service and accurate ticket documentation.

Qualifications

• Knowledge of a broad spectrum of hardware, software, and networking IT components, from system administration to installation, operations, and troubleshooting.
• Knowledge of active directory, imaging tools, and remote support tools.
• Excellent customer service and interpersonal skills.
• Effective communications with both technical and non-technical employees.
• Ability to work as part of a team and independently.

Responsibilities

• Handle Service Desk phone support, web requests, and in-person service requests with clear, courteous communication.
• Troubleshoot Windows, Mac, networking, printers, and software both remotely and on-site.
• Provide front-line IT support across Research Centers, Departments, and Administrative Units.
• Direct administration of systems including setup, configuration, networking, VoIP, security, and licensing.
• Ensure compliance with policies from federal to funding agency requirements.

Skills

Hardware & networking

Active Directory

Customer service

Communication

Teamwork

Tools

Imaging tools

Remote support tools

DNS

Job description

The University of Texas at Austin's Cockrell School of Engineering is seeking an Information Technology Coordinator II to sustain daily Service Desk operations and provide desktop, laptop, printer, and peripheral support on the UT main campus and satellite locations.

Responsibilities include hands-on troubleshooting across Windows and Mac platforms, network services, and software licensing, with emphasis on professional customer service and accurate ticket documentation.