IT Coordinator: Help Desk & Access Admin

The-Commit-Partnership; Dallas (TX); On-site; USD 28,000 - 32,000; Part time

Job summary

The Commit Partnership is looking for an IT Coordinator to support day-to-day technology operations, focusing on help desk coordination, user access administration, and information management. This entry-level, 30-hour-per-week role offers exposure to Microsoft 365, ticketing systems, and IT project coordination while learning from experienced professionals.

You will handle IT requests, manage access changes, maintain accurate records, and assist with system documentation and cross-department

Qualifications

• High school diploma or equivalent.
• No prior professional IT experience required.
• Strong organizational skills and attention to detail.
• Ability to follow established processes and complete assigned tasks accurately and on time.
• Ability to learn new technology, systems, and processes.
• Ability to gather relevant information, ask clarifying questions, and appropriately elevate issues.
• Strong communication and customer service skills.
• Ability to manage multiple priorities while maintaining organization and follow-through.
• Ability to handle organizational information with appropriate discretion.
• Ability to collaborate effectively with colleagues across departments.

Responsibilities

• IT Help Desk and User Support: log, categorize, and maintain records of requests; gather information; basic troubleshooting; keep tickets updated; communicate status to users.
• User Access and Systems Administration Support: process user access and licensing in Microsoft 365; maintain records; escalate issues.
• IT Project and Systems Support: administrative support for IT initiatives; Freshservice config; service catalog maintenance; track tasks; organize documentation.
• SharePoint and Information Management: assist with SharePoint projects; file organization and migration; ensure proper records management.
• Cross-Department and Operations Support: collaborate across departments; provide front desk backup when needed; maintain discretion; follow processes.

Skills

Customer service

Organization

Communication

Detail-oriented

Education

High school diploma or equivalent

IT coursework or certificate/degree (preferred)

Tools

Microsoft 365

Freshservice

SharePoint

Job description

The Commit Partnership is looking for an IT Coordinator to support day-to-day technology operations, focusing on help desk coordination, user access administration, and information management. This entry-level, 30-hour-per-week role offers exposure to Microsoft 365, ticketing systems, and IT project coordination while learning from experienced professionals.

You will handle IT requests, manage access changes, maintain accurate records, and assist with system documentation and cross-department