IT Coordinator

Plascore Inc; Zeeland (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

401(k) & matching

Sabbatical

Job summary

Plascore Inc. in Zeeland, MI is seeking an IT Coordinator to manage the intake, triage, and tracking of IT service requests through the ticketing system, ensuring timely routing and resolution.

You will coordinate onboarding, transfers, and separations with HR, provision access, and manage hardware and device logistics, enabling IT technicians to focus on technical work.

This role requires strong organizational and communication skills and a willingness to improve processes.

Qualifications

• 1–2 years of office administration, HR coordination, or customer service experience.
• Associate degree or equivalent experience preferred.
• Basic proficiency with Microsoft 365 and general office/ticketing systems.

Responsibilities

• Monitors, triages, and manages the IT ticket queue and routes issues to the appropriate technician.
• Coordinates new hire IT setup with HR and hiring managers, including accounts and equipment.
• Coordinates employee Transfers, updates access and equipment, and manages distribution lists.
• Manages employee separation checklists to ensure timely deactivation and equipment return.
• Maintains ticket documentation and prepares periodic activity reports.

Skills

IT coordination

Ticketing system

Onboarding coordination

HR coordination

Communication

Organizational skills

Education

Associate's degree or equivalent experience

Tools

Microsoft 365

Ticketing system software

HRIS systems

Job description

As an IT Coordinator you will coordinate the intake, triage, and tracking of IT service requests through the IT ticketing system, ensuring timely routing and resolution. The IT Coordinator manages the administrative and logistical elements of IT service delivery, including employee onboarding, transfer, and separation coordination with Human Resources, provisioning of system and application access, and coordination of hardware, equipment, and print logistics. This role keeps routine, process-driven requests moving efficiently so IT technicians can remain focused on technical troubleshooting, system administration, and ERP support.Key Responsibilities:Monitors, triages, and manages the IT ticket queue, categorizing incoming requests and routing technical issues to the appropriate IT technician or analyst.Tracks open tickets to ensure requests are resolved or escalated within expected timeframes and handles tickets where the resolution is administrative in nature.Coordinates new hire IT setup with Human Resources and hiring managers, including creating email accounts and ordering phones, laptops, and other equipment ahead of start dates.Coordinates employee transfer requests, updating account access, equipment assignments, and distribution list membership as employees change roles or locations.Manages employee separation checklists across IT, Security, and departmental stakeholders to ensure timely account deactivation and equipment return by the employee's last day.Processes routine system and portal access requests (e.g., shared drives, SaaS applications) in accordance with established approval processes.Routes access requests requiring security or system-owner approval to the appropriate approver and tracks them to completion.Coordinates short and long-term equipment requests (laptops, tablets, scanners) for assignments and project needs.Manages printer and label-maker supply requests and coordinates non-technical printer issues (missing units, relocations, consumables) with vendors or technicians.Tracks equipment relocations associated with office and plant floor changes.Maintains accurate ticket documentation, resolution notes, and related records within the ticketing system.Prepares periodic activity and status reports on ticket queue volume and administrative request trends.Excellent written, oral, interpersonal, and organizational skills.Maintain a clean and safe work environment at all times.Continually look for ways to improve job efficiency and performance.Perform all reasonably related duties as assigned.Qualifications:One to two years progressively more responsible experience in office administration, HR coordination, or customer service experience.In addition to the knowledge normally acquired through a general high school education, the job requires a specialized skill or knowledge which may be obtained in high school or during a very brief period of intensive preparation outside of school; Associate's degree or equivalent experience preferred.Basic proficiency with Microsoft 365 and general office/ticketing systems. Fundamental training on security threats, frameworks, and standards. Formal IT, networking, or programming training is not required.Additional Requirements:Must be eligible to work on programs subject to ITAR (International Traffic in Arms Regulations).Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's lightweight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.Plascore Benefits:Bonus Programs$1,200 Employee Referral Bonus - Paid in monthly increments.Quarterly Bonus- based on business unit metricsHealth BenefitsHealth Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings AccountsFree high-deductible health plan for employee only coverage.New Hires are eligible for health insurance benefits on day one!Company provided short-term and long-term disability coverageEmployee Assistance Program- including legal & professional counseling servicesPaid Time OffPaid and unpaid vacation totaling 6 weeks (years of service determines paid portion)8-week paid sabbatical for every 10 years of servicePaid HolidaysParental Leave401(K) & Roth 401(K)50% match up to 6% for all participating employees.Educational SupportTuition Reimbursement for job-related and certificate programsDependent scholarship to cover up to 100% of tuition cost for child dependentsUse of training grants like GoingPro to allow for professional developmentChildcareFlex Spending Account for childcareTri-Share childcare program (2/3 of childcare costs covered)Company EventsAnnual company picnicAnnual golf outingAnnual holiday partyOther PerksWhite-Caps baseball ticket rafflesDiscounts available at: MVP Athletic Club, Stellantis, Bedslide, Enterprise rentals, RX OpticalClean work environmentSmooth pace of workFamily owned and operated.Security of work for an established, growing company that serves a diverse customer base.Bi-Weekly PayConsistent with the Americans with Disabilities Act (ADA), it is the policy of Plascore to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [e-mail] is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.