IT Coordinator

Day & Nite Air Conditioning Service Corp; Matthews (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Christ Covenant Church & Covenant Day School is seeking an IT Coordinator to provide frontline desktop and help desk support for faculty, staff and students. The role focuses on maintaining reliable technology across the campus, troubleshooting hardware, software, connectivity and user accounts, and escalating when needed.

This full‑time, on‑site position reports to the IT Director and covers the full calendar year, with a hands-on, service‑oriented approach to keep devices and classroom

Qualifications

• 2+ years of desktop support, help desk, or related IT role.
• Working knowledge of Windows OS and Microsoft 365.
• Experience with hardware troubleshooting, imaging and deployment.
• Basic networking concepts: Wi‑Fi, VPN, DHCP, DNS.
• Strong customer-service, communication, organization and problem‑solving skills.
• Ability to lift up to 40 pounds and move between campus locations.
• CompTIA A+, Network+ or similar certification is a plus.
• On-site work in Matthews, NC required.

Responsibilities

• Provide frontline desktop and help desk support using remote tools.
• Troubleshoot Windows computers, peripherals, printers, and related systems.
• Image, deploy, maintain, and track IT assets across the campus.
• Support classroom technology and connectivity (ViewSonic, projectors, displays).
• Support Microsoft 365 apps and school applications; assist with email issues.
• Manage user accounts and access rights; assist with server connectivity as needed.

Skills

Windows & Microsoft 365

Active Directory

Spiceworks

PaperCut

Hardware troubleshooting

Customer service

Tools

ViewSonic displays

TeamViewer

SmartPanel

PaperCut Mobility Print

Job description

Christ Covenant Church & Covenant Day School

Who We Are

A Christian church and school focused on being salt and light for God’s glory. The focus of the IT Department is to serve our community by providing the technology foundation to support Christian worship and education.

The Role

As the IT Coordinator, you will provide frontline technical support to faculty, staff and students while helping maintain reliable technology across the organization. You will troubleshoot hardware, software, connectivity, classroom technology, user accounts, and other common IT issues, working closely with the Director of Technology and IT team.

This is a hands‑on support role that combines excellent customer service with technical problem‑solving. You will help keep end‑user devices, classroom technology, network access, and user accounts functioning effectively while recognizing when issues require escalation or additional expertise. Reporting to the campus IT Director, the role is full‑time, hourly (non‑exempt) and serves through the full calendar year.

What Your Day Looks Like

• Provide timely desktop and help desk support using Spiceworks, TeamViewer, and other remote‑support tools.
• Diagnose and repair Windows computers, laptops, peripherals, printers, and Canon printer systems.
• Image, deploy, maintain, and track computers and other IT assets.
• Support classroom technology, including ViewSonic and SmartPanel displays, projectors, document cameras, and related connectivity.
• Support Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, OneDrive), Adobe Acrobat/Creative Suite, and other school applications.
• Troubleshoot software installation, updates, configuration, and email issues on computers and mobile devices.
• Support faculty, staff, students, and guests with wireless connectivity, VPN access, access points, and basic network troubleshooting.
• Assist with basic server connectivity and troubleshooting.
• Manage Active Directory user accounts, groups, passwords, and access rights.
• Support PaperCut Mobility Print, student printing, Polycom telephony, and other technology systems as assigned.
• Communicate effectively with users, document issues, elevate problems appropriately, and follow school technology, cybersecurity, privacy, and acceptable‑use procedures.

What You Need

• A personal commitment to Jesus Christ and a desire to serve in a Christian school environment.
• 2+ or more years of experience in desktop support, help desk operations, or a related IT role.
• Working knowledge of Windows operating systems and Microsoft 365.
• Experience with hardware troubleshooting, repair, imaging, and device deployment.
• Basic understanding of networking concepts, including Wi‑Fi, VPN, DHCP, and DNS.
• Strong customer‑service, communication, organization, and problem‑solving skills.
• Ability to manage multiple priorities and work effectively in a fast paced environment.
• Ability to lift and carry equipment weighing up to 40 pounds and move between campus locations as needed.
• Experience with classroom or instructional technology, Active Directory, Spiceworks, PaperCut, or similar systems is a plus.
• CompTIA A+, Network+, or similar certification is a plus.
• Able to work on‑site every day in Matthews, NC.

Why You Will Like It Here

Covenant Day offers a welcoming, collaborative environment where you can build meaningful relationships while contributing to a Christ‑centered school community. You’ll work alongside people who value service, teamwork, and excellence, with the opportunity to make a positive difference to those on our campus through providing excellent technology services. In addition, Covenant Day offers a comprehensive salary and benefits package that includes medical, dental, and vision coverage; disability and life insurance; optional pre‑tax medical and retirement plans. Eligible faculty and staff may also receive tuition remission, graduate education assistance, licensure support, and a school‑provided laptop.

At Christ Covenant Church and Covenant Day School, our vision is to transform hearts and minds for the glory of Jesus Christ. We desire to carry out this vision as a unified and diverse covenant school community that seeks to love the Lord with heart, soul and mind, love our neighbor as ourselves and demonstrate the “more excellent way” that only comes though the gospel of Jesus Christ. We are committed to welcoming one another, to striving to honor each other consistently, to walking in humility toward one another, and to examining the Scriptures with one another.