IT Contracted Field Technician

META Solutions (Metropolitan Educational Technology Association); Marion (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

META Solutions (Metropolitan Educational Technology Association) is seeking a Contracted Field Technician to maintain devices across the district’s LAN and manage district inventory and work records of repairs. Onsite support is provided to Pickerington Local School District in Ohio.

Responsibilities include LAN installation/maintenance, hardware support (PC/Apple, printers), proactive problem solving, and documenting parts and service activities. Travel to customer locations is required.

Qualifications

• Associate degree or equivalent combination of business, education and experience
• Expertise in hardware used in districts including PC and/or Apple, printers and other devices within district LAN
• Ability to communicate effectively with staff and customers
• Ability to employ independent judgment and initiative
• Attend and actively participate in required trainings, meetings and responsibilities
• Provide quality service to internal and external colleagues and customers
• Prepare an annual professional development plan linked to META goals
• Demonstrate integrity and ethical behavior
• Seek opportunities to improve skills and grow professionally
• Seek opportunities to participate as a productive META, district, or committee member
• Represent META and its service schools with professionalism at all times
• Generate internal and external support for META services
• Maintain confidentiality in all job-related discussions and communications
• Must have a valid driver’s license

Responsibilities

• Assist in LAN installation and maintenance
• Maintains proficiency in META supported technology
• Provides support in solving problems and answering questions regarding district technology operations and procedures
• Work with district representative to maintain parts inventory and documentation
• Keep a cooperative relationship and open communication with META staff and those in similar positions in districts and other IT centers
• Travel to customer locations and off-site training is required
• Other activities as deemed by META Executive Director or district administration
• Prioritize tasks, requirements and expectations to perform at a standard of excellence in service

Skills

LAN maintenance

Communication skills

Independent judgment

Time management

Customer service

Education

Associate degree or equivalent

Job description

Role & Responsibilities The Contracted Field Technician is responsible for maintaining devices within the district’s LAN as well as maintaining district inventory and work records of all repairs.

POSITION TYPE: NONEXEMPT Role & Responsibilities The Contracted Field Technician is responsible for maintaining devices within the district’s LAN as well as maintaining district inventory and work records of all repairs. This position will provide onsite support to Pickerington Local School District. Primary Responsibilities Include

• Assist in LAN installation and maintenance
• Maintains proficiency in META supported technology
• Provides support in solving problems and answering questions regarding district technology operations and procedures
• Work with district representative to maintain parts inventory and documentation
• Keep a cooperative relationship and open communication with META office staff and those holding similar technical positions in both the school districts and other Information Technology Centers
• Understanding that travel to customer locations and off-site training is required
• Other activities as deemed necessary by the META Executive Director or contracted district administration
• Prioritize tasks, requirements and expectations in order to perform to a standard of excellence in service

Qualifications & Education Requirements

• Associate degree or equivalent combination of business, education and experience
• Expertise in areas of hardware being used in the districts, including PC and/or Apple, printers and other devices within district LAN
• Ability to communicate effectively with staff and customers
• Ability to employ independent judgment and initiative
• Attend and actively participate in all required/assigned training sessions, meetings and other responsibilities
• Provide quality service to both internal and external colleagues and customers
• Prepare an annual professional development plan that links professional growth with META and other assigned goals
• Demonstrate at all times integrity and ethical behavior
• Seek opportunities to improve skills and grow professionally
• Seek opportunities to participate as a productive member of META, school district, and other committees and teams
• Represent the META and its service schools with professionalism at all times
• Generate internal and external support for META services
• Maintain confidentiality in all job-related discussions and communications
• Must have a valid driver’s license