IT Contracted Field Technician

TrulyHired; Pickerington (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

META Solutions is seeking a Contracted Field Technician to provide on-site support for Pickerington Local School District. The role covers LAN maintenance, district hardware support, and inventory/documentation management with a focus on reliable service.

Qualifications include an associate degree or equivalent and strong communication, judgment, and confidentiality. Travel to customer locations and off-site training are required.

Qualifications

• Ability to communicate effectively with staff and customers.
• Ability to employ independent judgment and initiative.
• Attend and actively participate in required trainings, meetings and responsibilities.
• Provide quality service to internal and external colleagues and customers.
• Maintain confidentiality in all job-related discussions and communications.
• Must have a valid driver's license.

Responsibilities

• Assist in LAN installation and maintenance.
• Maintain proficiency in META supported technology.
• Provide onsite support to Pickerington Local School District.
• Solve problems and answer questions regarding district technology operations and procedures.
• Manage parts inventory and documentation with district representatives.
• Maintain cooperative relationships with META staff and other IT centers.
• Travel to customer locations and participate in off-site training.
• Prioritize tasks to meet service standards.

Education

Associate degree or equivalent combination of business, education and experience

Tools

Windows & Mac hardware

Job description

POSITION TYPE: NONEXEMPT

ROLE & RESPONSIBILITIES:

The Contracted Field Technician is responsible for maintaining devices within the district's LAN as well as maintaining district inventory and work records of all repairs. This position will provide onsite support to Pickerington Local School District.

PRIMARY RESPONSIBILITIES INCLUDE:

• Assist in LAN installation and maintenance
• Maintains proficiency in META supported technology
• Provides support in solving problems and answering questions regarding district technology operations and procedures
• Work with district representative to maintain parts inventory and documentation
• Keep a cooperative relationship and open communication with META office staff and those holding similar technical positions in both the school districts and other Information Technology Centers
• Understanding that travel to customer locations and off‑site training is required
• Other activities as deemed necessary by the META Executive Director or contracted district administration
• Prioritize tasks, requirements and expectations in order to perform to a standard of excellence in service

QUALIFICATIONS & EDUCATION REQUIREMENTS:

• Associate degree or equivalent combination of business, education and experience
• Expertise in areas of hardware being used in the districts, including PC and/or Apple, printers and other devices within district LAN
• Ability to communicate effectively with staff and customers
• Ability to employ independent judgment and initiative
• Attend and actively participate in all required/assigned training sessions, meetings and other responsibilities
• Provide quality service to both internal and external colleagues and customers
• Prepare an annual professional development plan that links professional growth with META and other assigned goals
• Demonstrate at all times integrity and ethical behavior
• Seek opportunities to improve skills and grow professionally
• Seek opportunities to participate as a productive member of META, school district, and other committees and teams
• Represent the META and its service schools with professionalism at all times
• Generate internal and external support for META services
• Maintain confidentiality in all job-related discussions and communications
• Must have a valid driver's license

Welcome to ATX Learning

META Solutions strives to increase support for core services, offer new instructional and purchasing options, augment our technology infrastructure, and enhance our overall ability to serve school districts and public organizations across the state of Ohio. We believe in a fair and competitive marketplace where customer choice isn't limited by geography. We strive for nothing less than realizing the full potential of education; providing effective, data-driven solutions designed to support a new era of innovation, growth and life‑long learners. We develop, implement, and support the technology and instructional needs of schools in a cost-effective manner so they can focus on what's important - creating a culture of learning.