IT Consulting & Client Solutions Coordinator

Mann Consulting; San Francisco (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K

Profit-sharing

Medical insurance

Dental coverage

Paid time off

Commuter benefits

Wellness reimbursement

Job summary

Mann Consulting in San Francisco is seeking a skilled Consulting Coordinator to join our on-site team. This full-time, salaried role offers benefits and opportunities for advancement across a broad range of technical projects, including consulting services, troubleshooting, application development, and process automation.

The CC role is the first line of communication with many clients, handling inquiries, routing to specialists, and contributing to efficient, high-quality service.

Qualifications

• Minimum 2 years of technical support experience.
• Solid knowledge of IT systems and applications.
• Strong willingness to learn new skills and technologies.
• Interest in automation and improving processes.
• Excellent communication and problem-solving abilities.

Responsibilities

• Conduct client consulting services, including phone support, limited on-site work, research, estimates and proposals.
• Receive, wipe, configure, and ship client devices; maintain accurate inventory.
• Input requests daily for completed and future client work.
• Support Mann’s network and cloud vendors as needed.
• Share and train on new technologies and best practices with colleagues.
• Assist with onboarding and offboarding processes and automation.
• Participate in meetings with staff, clients, and prospects.
• Develop and improve skills in Mac/PC, Internet, networking and office apps.
• Limited travel outside the area may be required; Bay Area meetings require a car; travel reimbursed.

Skills

Technical support experience

IT systems knowledge

Automation interest

Customer service oriented

Job description

Mann Consulting in San Francisco is seeking a skilled Consulting Coordinator to join our on-site team. This full-time, salaried role offers benefits and opportunities for advancement across a broad range of technical projects, including consulting services, troubleshooting, application development, and process automation.

The CC role is the first line of communication with many clients, handling inquiries, routing to specialists, and contributing to efficient, high-quality service.