IT Computer Support Technician I (Gastonia NC)

Partners Health Management; Gastonia (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health management organization is seeking an IT Computer Support Technician I in Gastonia, NC. This role involves providing first-level technical support, managing IT equipment, and ensuring effective communication with users. The position offers competitive compensation and a comprehensive benefits package, including medical insurance and a retirement plan. Ideal candidates will have strong analytical skills and a commitment to customer service.

Benefits

Annual incentive bonus plan

Medical, dental, and vision insurance

Generous vacation and sick time accrual

12 paid holidays

State Retirement (pension plan)

401(k) Plan with employer match

Company paid life and disability insurance

Wellness Programs

Qualifications

• Two years of experience in computing and IT resources.
• Ability to communicate effectively with users.

Responsibilities

• Provide first level technical support to computer users.
• Manage loaner equipment inventory and assist with troubleshooting.
• Prepare various standard reports for management.

Skills

Customer Service

Analytical Skills

Problem Identification

Communication

Education

High School Graduate

Job description

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Join to apply for the IT Computer Support Technician I (Gastonia NC) role at Partners Health Management

Competitive Compensation & Benefits Package!

Position eligible for –

• Annual incentive bonus plan
• Medical, dental, and vision insurance with low deductible/low cost health plan
• Generous vacation and sick time accrual
• 12 paid holidays
• State Retirement (pension plan)
• 401(k) Plan with employer match
• Company paid life and disability insurance
• Wellness Programs
• Public Service Loan Forgiveness Qualifying Employer
  
  

See attachment for additional details.

Office Location: Available for the Gastonia, NC location. Onsite position working 9a-6p.

Projected Hiring Range : Depending on Experience

Closing Date : Open Until Filled

Primary Purpose of Position: This position will provide first level technical support to computer users, perform data entry and report generation using the LME/MCO software solutions.

Role And Responsibilities

Help Desk Services – This position provides help desk functions as the first level of Information Technologies (IT) Support to Partners’ staff and providers. Troubleshoots in multiple areas including resetting passwords, adding printers, mapping network drives, email, creating electronic calendars, resetting printers and copiers, troubleshooting web browser issues, printer problems, and routine error messages on equipment. This includes logging help desk tickets for all calls and dispatching higher level support if necessary. Assist end users by answering basic operational questions or directing them to appropriate resources for standard business applications such as Microsoft Office. Utilizes on-line knowledge base to resolve technical issues including software specific questions and problems. Process termination of logins or password requests, email notification of terminated users to supervisors, disables network access for outgoing users and enables network access for new employees. Use remote access software to gain access to the end user’s account to assist with troubleshooting and will also be required to work in the field as necessary.

System Support: The resources will support all the current LME/MCO software application and all future implementations.

Management of loaner equipment – Manage the loaner equipment inventory and check in/out equipment such as laptops, projectors and other various IT equipment. Responsible for training the end user on the equipment before releasing it.

Reporting - Prepares various standard reports for end users and management as directed

Coverage – Provides continuous coverage of central computer site as a point of contact for agency problem reporting and resolution.

Backups – Assist with the monitoring of daily, weekly and monthly back-ups for the computer system. Notifies the Network Administrator of any back-up failure or problems that may arise.

User, Inventory and Asset Control – Responsible for tracking all fixed assets in the IT Department in a computerized database; tracking of user service calls. Information obtained for purchasing decisions as well as insurance information.

Performs Other Job-related Tasks As Required.

Knowledge, Skills and Abilities:

• General knowledge of computers and related information technology devices
• General knowledge of the software packages utilized by the agency
• Demonstrated technical aptitude through strong analytical skills, problem identification and resolution, organizational skills, creativity, and critical thinking
• Excellent customer service and written and oral communication skills required in working with users and team members
• Ability to communicate effectively with users who may not be coherent in clarifying problem situations
• Ability to work under time constraints and other demands
• Ability to establish and maintain effective working relationships
• Ability to display a positive attitude and show initiative to meet departmental goals and customer expectations
  
  

Education/Experience Required: High School graduate or equivalent and two (2) years of experience in the use of computing and information technology resources; or an equivalent combination of training and experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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