IT & Cloud Operations Manager

BL Harbert International; Birmingham, Northern (AL, KY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

BCBS medical and dental

401K plan

Paid holidays and vacation

Job summary

BLHI International is seeking an IT Manager to lead the International Operations Group in Birmingham, AL. The role oversees day-to-day IT operations for U.S. offices, mentors a small team, and designs cloud infrastructure across AWS/Azure with hybrid connectivity.

The candidate will manage Microsoft 365, endpoints, security, and DNS, while aligning with global IT standards. Strong communication and relationship-building are essential as is eligibility for U.S. government security clearance.

Qualifications

• 5+ years IT operations with 2+ years in leadership.

Responsibilities

• Lead and mentor 3–4 IT support reps across multiple offices.
• Oversee onboarding/offboarding; ensure timely, secure access.
• Manage Microsoft 365, Dell/Apple endpoints; optimize Birmingham micro-data center.
• Administer Freshservice, AD Entra, Azure Entra, Intune, Meraki; align with global IT.
• Design, deploy, and manage AWS/Azure infrastructure; implement VPCs/VNets, subnets, routing, Security Groups/NSGs, ALB/NLB/Azure LB, VPNs, ExpressRoute/Direct Connect, Transit Gateway/VNetpeering.
• Configure and maintain DNS (Route 53/Azure DNS), including private DNS.
• Implement IAM/RBAC with least privilege; encryption via KMS/Azure Key Vault.
• Partner closely with operations, field teams, and leadership; communicate plainly and build trust
• Have a thorough understanding of Power Platform and SharePoint
• Lead and manage complex IT and cloud-infrastructure projects using structured project management methodologies
• Develop and maintain project plans, timelines, budgets, resource allocations, and risk registers
• Coordinate cross-functional workstreams (IT, Operations, Security, Field/Construction teams, vendors) to ensure alignment and on time delivery
• Facilitate project meetings, provide status reporting, and manage stakeholder and executive communication
• Identify cross-team dependencies, issues, and risks; drive mitigation strategies and corrective action plans
• Ensure all projects adhere to internal governance, documentation standards, and change control procedures
• Manage project relatedvendor relationships, SOWs, and performance expectations Improve project execution consistency by standardizing templates, workflows, and delivery processes

Skills

IT leadership

Cloud infrastructure

AWS

Azure

Hybrid connectivity

Microsoft 365

IT operations

Tools

Freshservice

AD Entra

Azure Entra

Intune

Meraki

Route 53 / Azure DNS

Terraform

Job description

BLHI International is seeking an IT Manager to lead the International Operations Group in Birmingham, AL. The role oversees day-to-day IT operations for U.S. offices, mentors a small team, and designs cloud infrastructure across AWS/Azure with hybrid connectivity.

The candidate will manage Microsoft 365, endpoints, security, and DNS, while aligning with global IT standards. Strong communication and relationship-building are essential as is eligibility for U.S. government security clearance.