IT Clinical Systems Analyst (Epic Grand Central)

UMC Health System; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

UMC Health System in Richmond, VA is seeking an IT Clinical System Analyst-Entry to help design, build, test, implement and support clinical information systems.

You will assist in testing, manage incident and service requests, participate in downtime planning, and coordinate with clinicians and IT staff to ensure system availability.

Qualifications

• Ability to communicate with end users to ensure needs are understood.
• Strong communication, analytical, project management and problem-solving skills.
• Able to work in team settings and independently.

Responsibilities

• Assist in the comprehensive testing of applications to include documentation of testing progress and communications of all issues, unit and integration testing, and coordination of workflow validation with super users
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project.
• Manages incoming Incident Requests (IRs) and/or Service Requests (SRs) timely and to resolution within the established timeframe. When a resolution cannot be identified, escalation to the appropriate manager and/or vendor is required.
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project
• Functions in an on-call role for assigned systems; available to adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Staff both scheduled and unscheduled system downtimes as needed and round on assigned units and ensure clinical system availability during service interruption. Responsible for notifying supported area(s) when functionality is restored.
• Assists in the evaluation of business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• All other duties related assigned responsibilities

Skills

Communication skills

Analytical thinking

Project management

Team collaboration

Education

High School Diploma or GED

Job description

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

(Focus on Case Management Workflows)

Job Summary

The IT Clinical System Analyst-Entry is responsible for performing activities related to designing, building, testing, implementing, training, evaluating, maintaining, upgrading, enhancing and supporting their assigned clinical information systems.

Job Specific Responsibilities

• Assist in the comprehensive testing of applications to include but not limited to documentation of testing progress and communications of all issues, unit and integration testing, and coordination of workflow validation with super users
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project.
• Manages incoming Incident Requests (IRs) and/or Service Requests (SRs) timely and to resolution within the established timeframe. When a resolution cannot be identified, escalation to the appropriate manager and/or vendor is required.
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project
• Functions in an on-call role for assigned systems; available to adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Staff both scheduled and unscheduled system downtimes as needed and round on assigned units and ensure clinical system availability during service interruption. Responsible for notifying supported area(s) when functionality is restored.
• Assists in the evaluation of business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• All other duties related assigned responsibilities

Education and Experience

• High School Diploma or GED

Required Licensures/Certifications/Registrations

• Applicable license

Skills and Abilities

• Ability to communicate with end users to ensure that customer needs are understood and appropriate decisions are facilitated
• Possess strong communication skills, analytical, project management, and problem solving skills
• Ability to work in a team environment and independently
• PC skills and understanding of commonly used software a plus

Interaction with Other Departments and Other Relationships

Internal: Requires close interaction with staff, physicians, nurses, and other ancillary departments in UMC

Physical Capabilities

Position requires standing and/or walking most of the shift. Occasional lifting of equipment is required. Adequate fine motor skills, talking, and hearing is essential to communicate with customers and vendors

Environmental/Working Conditions

This position is mostly subject to inside conditions which includes varying indoor temperatures

UMC Health Systemprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis ofrace, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.*