Epic Willow - IT Application/ Clinical Application Analyst (Hybrid/Remote)

UMC Health System; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

UMC Health System in the United States is seeking an IT Application Analyst to support Epic and third-party applications used by clinical and operational teams.

The role involves design, testing, implementation, optimization, and collaboration with stakeholders to deliver cohesive IT solutions. RN or nursing licensure may be needed; Epic certification within six months is required or encouraged.

Qualifications

• High School Diploma or GED; Bachelor's degree recommended
• Minimum 2 years of IT/healthcare/EHR development or implementation
• Experience with Epic EHR preferred
• Knowledge of standard practices in application support

Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation and ongoing support.
• Perform comprehensive testing and document testing progress.
• Facilitate workflow design and validation with end users.
• Assess workflows by interviewing/shadowing users and document them.
• Improve/optimize workflows and ensure integration testing.

Skills

Communication skills

Healthcare IT

Epic EHR

Problem solving

Team collaboration

Education

High School Diploma or GED

Bachelor’s degree recommended

Epic Application Certification (within 6 months)

Tools

Epic EHR

ITIL

Job description

Job Summary

Epic Willow Ambulatory (Retail Pharmacy) Hybrid if local or fully remote if experienced/certified and not local IT Application Analyst-Associate is responsible for providing support for Epic and 3rd party applications used by supported departments. This includes implementation, support, maintenance, and optimization of applications, systems, and technologies. This position requires collaboration with other IT teams, leadership, and end users to ensure a cohesive, integrated product offering. This position will work with internal and external stakeholders to understand the operational needs, and then design, and implement solutions that meet those business requirements. Epic is the primary software vendor, but responsibility does include other software vendors. This position will foster a culture of excellence, innovation, and collaboration. This posting is to reflect the following positions dedicated to the UMC Epic Team. IT Application Analyst Or IT Clinical Applications Analyst RN License to practice professional nursing in the state of Texas required.

Job Specific Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support.
• Perform comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues.
• Responsible for facilitating workflow design and validation in collaboration with end users.
• Assess and document workflows for assigned applications by interviewing/shadowing users.
• Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices.
• Follow process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data.
• Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes.
• Reacts quickly and appropriately to situations, such as anticipating needs, making informed decisions, and seizing opportunities.
• Responsible for coaching and mentoring junior members of the team.
• Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time.
• Responsible for updating assigned requests and project tasks, and effectively communicate status updates.
• Report risks for projects or requests promptly to the appropriate team members and manager.
• Participate in coordinating installation of application changes following change control processes.
• Assess incoming incidents and work to resolve issues, or if unable to resolve, escalation appropriate.
• Utilize standard departmental process and tools to ensure Service Line Agreement (SLA) compliance.
• Participate in on‑call coverage responsibilities.
• Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Perform other related duties and responsibilities as required or requested.

Education and Experience

• High School Diploma or GED (Bachelor’s highly recommended)
• Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
• Experience with Epic EHR preferred
• Knowledge of industry standard practices in application support function

Required Licensures/Certifications/Registrations

• Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts.
• ITIL certification preferred
• If the employee currently holds a clinical licensure or certification, the employee must maintain their licensure or certification in accordance with their respective state governing board. The employee holds complete responsibility for all activities, education, and training required to maintain their clinical licensure or certification.

Knowledge, Skills, and Abilities

• Ability to communicate effectively via verbal or written methods.
• Ability to interpret and complete technical assignments with minimal supervision and/or guidance.
• Interact professionally with a diverse group of end users, internal/external teams, and vendors.
• Knowledge of healthcare operations, workflows, policies, and regulations.
• Ability to work effectively in a fast-paced and dynamic environment.
• Possesses outstanding analytical and problem solving/resolution skills.
• Possess general knowledge and understanding of supported applications.
• Must be able to understand and redefine processes in order to effectively implement technology solutions.
• Must be detail oriented, well-organized, and demonstrate ownership for project success.
• Possesses excellent customer service qualities

Interaction with Other Departments and Other Relationships

Internal: Requires interaction with all UMC departments, medical staff, technical personnel at TTUHSC and UMC Physicians, and future connect affiliates. External: Works with multiple vendors from a support perspective.

Physical Capabilities

• Work is of medium demand; walking, sitting, and standing most of the time while on duty.
• Occasional lifting of equipment is required.
• Adequate hand/eye coordination and fine motor skills required for typing.
• Talking and hearing is essential in dealing with co‑workers and customers.

Environmental / Working Conditions

Works is a well‑lighted, heated, and ventilated building. Hours may vary to accommodate the needs of other departments or system maintenance. Many system management functions can only be performed during non-peak hours. Normal work hours are from 8:00am – 5:00 pm Monday – Friday.

Benefits

Benefits: Resilience program Emotional Physical Spiritual Financial Career Community On‑Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards

Vision: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates