IT Client Support Technician III

Socket.dev; Frankfort (KY); On-site; USD 53,000 - 72,000; Full time

Job summary

The Commonwealth Office of Technology in Frankfort, KY, seeks an IT Client Support Technician III to provide expert user support, install hardware and agency software, and coordinate IT equipment deployment.

This role reports to the Office of Client Support Services and requires strong communication, multitasking, and the ability to resolve complex incidents in a high-stress environment. A background in endpoint management and ServiceNow is preferred.

Qualifications

• High School Graduate required.
• Three years of experience in centralized endpoint management, systems analysis, systems support, or computer operating systems.
• Substitution: additional education in IT or related field may substitute for the required experience.
• Substitute EXPERIENCE for EDUCATION: further education or IT certs may substitute for the required education.

Responsibilities

• Provide technical direction and support to end users.
• Act as a liaison between customers and other COT teams.
• Monitor service desk tickets to ensure timely response and resolution.
• Submit recommendations to workgroups and teams pertaining to technology efforts.
• Asset Reporting and accounting measures.
• Log and track customer issues within ServiceNow.
• Maintain accurate record reporting in ServiceNow relating to hardware inventory transfers and ticket management.
• Assist lower-level technicians by providing advanced technical expertise.

Skills

Customer service skills

Verbal and written communication

Work under pressure

Time management

Take initiative

Education

High School Graduate

Tools

ServiceNow

Job description

Advertisement Closes 9/16/2026 (11:59 PM ET) 2604530 IT Client Support Technician III Pay Grade 14 Salary $5,593.64 Monthly Employment Type EXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

Hiring Agency Finance & Administration Cabinet | Commonwealth Office of Technology Location 501 High Street Frankfort, KY 40601 USA

This position is in the Office of Client Support Services, Division of Fields Services, and Field Services West Branch.

The IT Client Support Technician III provides technical support to users in the Frankfort area and coordinates the installation of computer hardware, installation of agency specific software, printers, and other IT- related equipment according to enterprise standards. The IT Client Support Technician III troubleshoots and resolves advanced customer reported issues by providing client-side support for incidents relating to the operating system and computer hardware and software.

The Commonwealth Office of Technology enables a proficient digital government supportive of a 21st century economy by being a trusted and valued business partner with unyielding commitment to cost-effective service delivery. Our mission is to support agency partners in the fulfillment of their core mission by providing technology leadership, services, and solutions in a secure, transparent, and fiscally responsible manner.

Job duties for this position include:

• Provide technical direction and support to end users.
• Act as a liaison between customers and other COT teams.
• Monitor service desk tickets to ensure timely response and resolution.
• Submit recommendations to workgroups and teams pertaining to technology efforts.
• Asset Reporting and accounting measures.
• Log and track customer issues within ServiceNow.
• Maintain accurate record reporting in ServiceNow relating to hardware inventory transfers and ticket management.
• Assist lower-level technicians by providing advanced technical expertise.

Preferred skills include:

• Customer service skills
• Experience in computer hardware and software support, systems analysis, systems support, or computer operating systems.
• Good verbal and written communication skills
• Ability to work under pressure
• Time management skills
• Ability to take initiative

The ideal candidate should have strong communication skills and have displayed the ability to complete work related activities in a professional manner. Ideal candidates would be able to multitask and have a proven history of sound decision making in high stress situations and possess the ability to adapt to the ever-changing environment of the IT industry.

Minimum Requirements

EDUCATION: High School Graduate.

EXPERIENCE, TRAINING, OR SKILLS: Three years of experience in centralized endpoint management, systems analysis, systems support, or computer operating systems.

Substitute EDUCATION for EXPERIENCE: Additional education in computer science, IT, or related field will substitute for the required experience on a year-for-year basis.

Substitute EXPERIENCE for EDUCATION: Additional experience in centralized endpoint management, systems analysis, systems support, computer operating systems, or related field will substitute for the required education on a year-for-year basis OR a certification in an IT-related field will substitute for the required education.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Typical working conditions for a specific position may be listed on the individual position description. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111. If you have questions about this advertisement, please contact Mackendy Alcinvil at [e-mail] or 502-782-3793.

An Equal Opportunity Employer M/F/D