Senior IT Services Branch Lead - Mission-Critical Support

General Dynamics Information Technology, Inc.; Tampa (FL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility support

Comprehensive benefits

401K with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. seeks a Senior Services Branch Lead to direct all service operations and projects for the USCENTCOM CITS Program in Tampa, FL.

Lead the Service Desk, Desktop Services and Secure View teams, apply ITIL and PMBOK practices, manage incidents and problems, and coordinate with vendors to ensure Tier IV support and continuous improvement. Requirements include a Bachelor’s degree, 8+ years in technical leadership, DoW 8140/8570, active TS/SCI clearance, and

Qualifications

• Bachelor’s degree in computer science, engineering, or related field with 8+ years' experience.
• DoW 8140 or DoW 8570 certification.
• 8+ years of progressive technical implementation and leadership.
• Experience in strategic planning with data-driven recommendations.
• Experience mitigating risks across multiple project teams.
• Knowledge of incident, problem, change, knowledge management, and request fulfillment.
• Experience supporting high-level government executives in IT requirements.

Responsibilities

• Direct Service Desk, Desktop Services and Secure View teams.
• Provide SME on improving customer support through disciplined program, project, and engineering processes.
• Oversee Incident and Problem Management and Major Incident Management coordination.
• Ensure conformance with policies, procedures, and objectives.
• Support Service Design and Transition actions and Continual Service Improvement.
• Drive vendor engagements for Tier IV support and technology innovation analysis.

Skills

Technical leadership

Team leadership

Customer relationships

Engineering methods

Strategic planning

Risk analysis

Incident management

Problem management

Change management

Knowledge management

Request fulfillment

Govt executive support

Education

Bachelor's degree in CS/engineering

DoW 8140 or DoW 8570 certification

Job description

General Dynamics Information Technology, Inc. seeks a Senior Services Branch Lead to direct all service operations and projects for the USCENTCOM CITS Program in Tampa, FL.

Lead the Service Desk, Desktop Services and Secure View teams, apply ITIL and PMBOK practices, manage incidents and problems, and coordinate with vendors to ensure Tier IV support and continuous improvement. Requirements include a Bachelor’s degree, 8+ years in technical leadership, DoW 8140/8570, active TS/SCI clearance, and