IT Chargeback & Reporting Specialist

State-of-South-Carolina; South Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development Opportunities

Job summary

The University of South Carolina seeks an IT Chargeback & Reporting Specialist to join the IT Business Operations team. You will transform technology usage data into meaningful insights that support responsible resource management, AI governance, and informed decision-making across the institution.

In this role, you will develop reports, maintain dashboards, assist customers, and help ensure transparency in technology consumption and allocation, working with enterprise AI platforms and centrally

Qualifications

• Knowledge of technology usage reporting, operational analytics, chargeback, showback, allocation tracking, or related IT financial operations practices.
• Knowledge of AI-enabled platforms, enterprise software services, cloud-based tools, or credit/token/consumption-based technology models.
• Ability to maintain dashboards, review data for accuracy, identify trends, and summarize usage information for technical and non-technical audiences.
• Ability to create recurring reports, interpret usage data, and communicate findings clearly through written summaries, dashboards, spreadsheets, or presentations.
• Strong customer service skills and the ability to respond professionally to questions about usage, allocations, permissions, access levels, and reporting outputs.
• Ability to work with spreadsheets, dashboarding tools, reporting systems, and data exports.
• Strong attention to detail, organizational skills, and ability to meet recurring reporting deadlines.
• Ability to identify data inconsistencies, investigate usage anomalies, and coordinate with technical or functional teams to resolve issues.
• Ability to explain technology usage, credit consumption, and allocation concepts in plain language.
• Ability to maintain confidentiality and handle institutional usage, financial, and customer data responsibly.
• Ability to document processes, maintain standard operating procedures, and recommend practical improvements.
• Ability to work independently while collaborating with IT service owners, business operations staff, unit representatives, and customers.

Responsibilities

• Join our IT Business Operations team and help shape how the university manages and reports on enterprise technology services.
• As the IT Chargeback & Reporting Specialist, you'll transform technology usage data into meaningful insights that support responsible resource management, AI governance, and informed decision-making across the institution.
• Working with enterprise AI platforms and other centrally managed technologies, you'll develop reports, maintain dashboards, support customers, and help ensure transparency in technology consumption and allocation.

Job description

IT Chargeback & Reporting Specialist

Department: IT Business Operations

Advertised Salary Range: Part/Full Time: Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

Advertised Job Summary

Join our IT Business Operations team and help shape how the university manages and reports on enterprise technology services. As the IT Chargeback & Reporting Specialist, you'll transform technology usage data into meaningful insights that support responsible resource management, AI governance, and informed decision-making across the institution. Working with enterprise AI platforms and other centrally managed technologies, you'll develop reports, maintain dashboards, support customers, and help ensure transparency in technology consumption and allocation.

Knowledge/Skills/Abilities

• Knowledge of technology usage reporting, operational analytics, chargeback, showback, allocation tracking, or related IT financial operations practices.
• Knowledge of AI-enabled platforms, enterprise software services, cloud-based tools, or credit/token/consumption-based technology models.
• Ability to maintain dashboards, review data for accuracy, identify trends, and summarize usage information for technical and non-technical audiences.
• Ability to create recurring reports, interpret usage data, and communicate findings clearly through written summaries, dashboards, spreadsheets, or presentations.
• Strong customer service skills and the ability to respond professionally to questions about usage, allocations, permissions, access levels, and reporting outputs.
• Ability to work with spreadsheets, dashboarding tools, reporting systems, and data exports.
• Strong attention to detail, organizational skills, and ability to meet recurring reporting deadlines.
• Ability to identify data inconsistencies, investigate usage anomalies, and coordinate with technical or functional teams to resolve issues.
• Ability to explain technology usage, credit consumption, and allocation concepts in plain language.
• Ability to maintain confidentiality and handle institutional usage, financial, and customer data responsibly.
• Ability to document processes, maintain standard operating procedures, and recommend practical improvements.
• Ability to work independently while collaborating with IT service owners, business operations staff, unit representatives, and customers.

Preferred Qualifications

• Experience with technology usage reporting, IT financial operations, dashboard maintenance, customer-facing reporting, AI-enabled platforms, cloud or SaaS usage tracking, chargeback processes, or higher education technology services.
• Experience with tools such as Excel, Power BI, Tableau, ServiceNow, cloud dashboards, administrative consoles, or similar reporting platforms is preferred.

Benefits

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Job Close Date09/14/2026

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.