ITSM Change Manager

Ipro Networks Pte. Ltd.; Glen Allen (VA); Hybrid; USD 83,000 - 90,000; Full time

Job summary

IntelliPro seeks an experienced ITSM Change Manager to lead and optimize the IT Change Management process. This role focuses on planning, evaluating, and executing changes in a controlled manner, aligning with ITIL standards and regulatory requirements.

You will collaborate across IT teams and business units to ensure minimal disruption and strong governance. The candidate will guide CAB activities, document change lifecycle, and drive automation opportunities while working in a global

Qualifications

• Minimum 5 years of experience in IT Change Management or a related ITSM role.
• ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus.
• Experience with the IT Change Management Module in ServiceNow and implementing standard processes.
• Experience in a project-based environment (Scrum/Kanban) with ability to document user stories and perform UAT.
• Strong understanding of IT infrastructure, software development, and IT operations.
• Ability to assess complex IT changes and their potential impact on business operations.
• Excellent verbal and written communication skills for non-technical stakeholders.
• Experience leading cross-functional teams and managing stakeholders at all levels.
• Strong problem-solving skills and decision-making under pressure.
• Attention to detail and maintaining accurate records.
• Experience driving automation of the process for efficiency.
• Experience with ITSM tools (ServiceNow, BMC Remedy).
• Experience in a large enterprise or regulated industry.
• Prefer degree in information technology or computer science.
• Ability to work in a global environment.

Responsibilities

• Oversee end-to-end IT Change Management process and enforce policies to ensure ITIL alignment.
• Review impact, risk, and benefits of proposed changes ensuring business alignment.
• Coordinate planning, testing, implementation, and validation of changes with IT teams and stakeholders.
• Engage and build relationships with global technical teams.
• Lead CAB meetings and ensure proper evaluation and approval of changes.
• Maintain documentation of change requests, approvals, and post-implementation reviews.
• Identify opportunities for process improvements and create backlog items with UAT readiness.
• Communicate change schedules, impacts, and outcomes to stakeholders.
• Own forward schedule of change and release calendar.
• Facilitate post-implementation review meetings with support teams and change owners.
• Collaborate with Configuration Manager to record changes in CMDB and liaise with Incident Management.
• Ensure changes comply with regulatory requirements and internal controls.

Skills

IT Change Management

ITIL Certification

ServiceNow

Stakeholder management

Agile methodologies

Communication skills

Problem solving

Automation of processes

Documentation

Cross-functional collaboration

Education

Bachelor's degree in IT or Computer Science

Tools

ServiceNow ITSM

BMC Remedy

Job description

Job Title: ITSM Change Manager – Hybrid

Duration: Sep 14, 2026 – Mar 31, 2027 with possible extension

Locations: Glen Allen, VA 23060

Pay Rate: $62/hr. on W2

Job Summary

We are seeking an experienced and detail-oriented ITSM Change Manager to join our IT Service Management team. The Change Manager will be responsible for overseeing, managing and improving the IT Change Management process, ensuring that all changes to IT services are planned, evaluated, and executed in a controlled and efficient manner. The ideal candidate will have a strong understanding of ITIL processes, excellent communication skills, and work collaboratively in a global environment.

Job Responsibilities

• Responsible for overseeing the end-to-end IT Change Management process, including the development, documentation, and enforcement of policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines.
• Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.
• Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes.
• Proactively engage and build relationships with global technical teams
• Lead Change Advisory Board meetings utilizing CAB Workbench and ensuring that all changes are properly evaluated and approved by relevant stakeholders.
• Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews.
• Proactively Identify opportunities for process improvements within the Change Management and create improvement stories for the backlog ready for development and complete the UAT testing. Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes. Own the forward schedule of change, and the release calendar.
• Facilitate post implementation review meetings with support teams and change owners to audit failed, emergency and expedited changes.
• Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB and liase with the Incident Managers to ensure that changes are implemented without causing disruption to IT services.
• Ensure that all changes comply with regulatory requirements and internal controls.

Qualification

• Minimum 5 years of experience in IT Change Management or a related IT Service Management role. Experienced in using multiple risk models and demonstrated experience of working with scalable change processes and driving adoption.
• ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus.
• Experienced working with the IT Change Management Module in ServiceNow and implementing standard processes.
• Experience working in a project-based environment (Scrum, Kanban, or similar agile frameworks), with the ability to identify process improvements, document user stories, and perform user acceptance testing (UAT).
• Strong understanding of IT infrastructure, software development, and IT operations
• Ability to assess complex IT changes and their potential impact on business operations.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Experience leading cross-functional teams and managing stakeholders at all levels.
• Strong problem-solving skills, with the ability to make decisions under pressure.
• High level of attention to detail and a commitment to maintaining accurate records.
• Demonstrated examples of driving automation of the process for efficiency.
• Experience with IT Service Management tools (e.g., ServiceNow, BMC Remedy).
• Experience in a large enterprise environment or in a regulated industry.
• Preferred degree in information technology, Computer Science, or related field.
• Ability and experience of working in a global environment.

About Us

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.