IT Change Management Specialist

okgov; Oklahoma; On-site; USD 60,000 - 95,000; Full time

Job summary

OMES in Oklahoma City seeks a Change Management Coordinator to support the Information Services Division. You will coordinate the end-to-end change process, ensure complete documentation, approvals, and communication plans, and facilitate CAB activities to enable informed decisions.

Required: 1–3 years in IT change management or ITSM, ITIL knowledge, and experience with ITSM tools such as ServiceNow. On-site role with standard hours and a comprehensive benefits package.

Qualifications

• Associates or Bachelor's degree in IT, operations, business, or related field.
• 1–3 years of IT change management or ITSM experience.
• Experience coordinating activities across multiple technology or operational teams.
• Strong understanding of IT service management and ITIL principles.
• Experience with ITSM platforms such as ServiceNow.
• Strong organizational, communication, documentation, and follow-up skills.
• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.

Responsibilities

• Coordinate the end-to-end change process from submission through implementation and closure, ensuring required information and approvals are completed.
• Review change records for completeness, required documentation, approvals, implementation plans, testing, validation, rollback, and communication plans.
• Facilitate Change Advisory Board (CAB) activities by ensuring appropriate stakeholders, information, risk assessments, and recommendations are available to support informed decisions.
• Maintain the change schedule and coordinate timing, dependencies, conflicts, blackout periods, and resource considerations with appropriate teams.
• Monitor normal, standard, and emergency changes for adherence to established processes, policies, and approval requirements.
• Track change status, outstanding actions, approvals, and implementation activities, escalating issues or missing information to the appropriate owners.
• Coordinate communications related to planned changes, including stakeholder notifications, implementation updates, and completion status.
• Maintain accurate change records, documentation, audit evidence, and reporting within the organization's ITSM platform.
• Track failed, emergency, and change-related incidents and escalating recurring issues or trends to Change Management Manager.
• Prepare change management metrics, dashboards, and reports, including change volumes, success rates, emergency changes, failed changes, and compliance measures.
• Identify opportunities for standardization, process improvement, and automation and coordinate identified opportunities with appropriate teams.
• Support post-implementation reviews, lessons learned, and follow-up activities resulting from significant or unsuccessful changes.
• Support compliance with change management policies, procedures, controls, and governance requirements.
• Coordinate assigned change management improvement activities and track actions through completion.
• Provide status updates and operational information to Change Management, Service Operations, and technology leadership.

Skills

IT change management

ITIL principles

ServiceNow

Cross-functional coordination

Stakeholder management

Report/dashboard creation

Education

Associate's or Bachelor's degree in IT/Ops/Business

Tools

ServiceNow platform

Job description

OMES in Oklahoma City seeks a Change Management Coordinator to support the Information Services Division. You will coordinate the end-to-end change process, ensure complete documentation, approvals, and communication plans, and facilitate CAB activities to enable informed decisions.

Required: 1–3 years in IT change management or ITSM, ITIL knowledge, and experience with ITSM tools such as ServiceNow. On-site role with standard hours and a comprehensive benefits package.