Change Management Coordinator

okgov; Oklahoma; On-site; USD 60,000 - 95,000; Full time

Job summary

OMES in Oklahoma City seeks a Change Management Coordinator to support the Information Services Division. You will coordinate the end-to-end change process, ensure complete documentation, approvals, and communication plans, and facilitate CAB activities to enable informed decisions.

Required: 1–3 years in IT change management or ITSM, ITIL knowledge, and experience with ITSM tools such as ServiceNow. On-site role with standard hours and a comprehensive benefits package.

Qualifications

• Associates or Bachelor's degree in IT, operations, business, or related field.
• 1–3 years of IT change management or ITSM experience.
• Experience coordinating activities across multiple technology or operational teams.
• Strong understanding of IT service management and ITIL principles.
• Experience with ITSM platforms such as ServiceNow.
• Strong organizational, communication, documentation, and follow-up skills.
• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.

Responsibilities

• Coordinate the end-to-end change process from submission through implementation and closure, ensuring required information and approvals are completed.
• Review change records for completeness, required documentation, approvals, implementation plans, testing, validation, rollback, and communication plans.
• Facilitate Change Advisory Board (CAB) activities by ensuring appropriate stakeholders, information, risk assessments, and recommendations are available to support informed decisions.
• Maintain the change schedule and coordinate timing, dependencies, conflicts, blackout periods, and resource considerations with appropriate teams.
• Monitor normal, standard, and emergency changes for adherence to established processes, policies, and approval requirements.
• Track change status, outstanding actions, approvals, and implementation activities, escalating issues or missing information to the appropriate owners.
• Coordinate communications related to planned changes, including stakeholder notifications, implementation updates, and completion status.
• Maintain accurate change records, documentation, audit evidence, and reporting within the organization's ITSM platform.
• Track failed, emergency, and change-related incidents and escalating recurring issues or trends to Change Management Manager.
• Prepare change management metrics, dashboards, and reports, including change volumes, success rates, emergency changes, failed changes, and compliance measures.
• Identify opportunities for standardization, process improvement, and automation and coordinate identified opportunities with appropriate teams.
• Support post-implementation reviews, lessons learned, and follow-up activities resulting from significant or unsuccessful changes.
• Support compliance with change management policies, procedures, controls, and governance requirements.
• Coordinate assigned change management improvement activities and track actions through completion.
• Provide status updates and operational information to Change Management, Service Operations, and technology leadership.

Skills

IT change management

ITIL principles

ServiceNow

Cross-functional coordination

Stakeholder management

Report/dashboard creation

Education

Associate's or Bachelor's degree in IT/Ops/Business

Tools

ServiceNow platform

Job description

Change Management Coordinator

Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization IS-Operations

Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date Continuous if Blank

Full/Part-Time Full time

Job Type Regular

Compensation

As a Change Management Coordinator with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.


• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks


• Supports the Information Services Division


• Position reports on site in Oklahoma City


• Sponsorship: At this time, we cannot offer sponsorship now or in the future.

Responsibilities

• Coordinate the end-to-end change process from submission through implementation and closure, ensuring required information and approvals are completed.


• Review change records for completeness, required documentation, approvals, implementation plans, testing, validation, rollback, and communication plans.


• Facilitate Change Advisory Board (CAB) activities by ensuring appropriate stakeholders, information, risk assessments, and recommendations are available to support informed decisions.


• Maintain the change schedule and coordinate timing, dependencies, conflicts, blackout periods, and resource considerations with appropriate teams.


• Monitor normal, standard, and emergency changes for adherence to established processes, policies, and approval requirements.


• Track change status, outstanding actions, approvals, and implementation activities, escalating issues or missing information to the appropriate owners.


• Coordinate communications related to planned changes, including stakeholder notifications, implementation updates, and completion status.


• Maintain accurate change records, documentation, audit evidence, and reporting within the organization's ITSM platform.


• Track failed, emergency, and change-related incidents and escalating recurring issues or trends to Change Management Manager.


• Prepare change management metrics, dashboards, and reports, including change volumes, success rates, emergency changes, failed changes, and compliance measures.


• Identify opportunities for standardization, process improvement, and automation and coordinate identified opportunities with appropriate teams.


• Support post-implementation reviews, lessons learned, and follow-up activities resulting from significant or unsuccessful changes.


• Support compliance with change management policies, procedures, controls, and governance requirements.


• Coordinate assigned change management improvement activities and track actions through completion.


• Provide status updates and operational information to Change Management, Service Operations, and technology leadership.

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer and telephone for a large percentage of the workday. This position requires long periods, up to eight hours per day, of sitting and working at a desk. The noise level in the work environment is usually mild. Occasional travel may be required.

Minimum Qualifications

• Associates or Bachelor's degree in Information Technology, Operations, Business, or a related field, or equivalent professional experience.


• 1 - 3 years of experience in IT change management, IT service management, technology operations, or a related discipline.


• Experience coordinating activities across multiple technology or operational teams.


• Strong understanding of IT service management and change management, and a familiarity with ITIL principles and practices.


• Experience with ITSM platforms such as ServiceNow or comparable technologies.


• Strong organizational, communication, documentation, and follow-up skills.


• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced operational environment.


• Experience preparing reports, metrics, or dashboards is preferred.

Preference will be given to candidates who possess

• ITIL Foundation certification.


• Experience supporting a Change Advisory Board (CAB).


• Experience with ServiceNow or a comparable ITSM platform.


• Experience in IT operations or Service Operations.


• Familiarity with operational risk, controls, or governance.


• Familiarity with process improvement and workflow automation.


• Experience working in a cross-functional technology environment.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners' goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible