Change Management Coordinator

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

OMES is seeking a Change Management Coordinator to oversee the end-to-end change process within the Information Services Division in Oklahoma City. This role ensures complete documentation, approvals, implementation plans, testing, and communication for changes, supporting CAB activities and maintaining the change schedule.

The position emphasizes collaboration across technology teams, governance compliance, and ongoing improvement of processes and dashboards to track change performance and risk.

Qualifications

• Associates or Bachelor’s degree in Information Technology, Operations, Business, or a related field, or equivalent professional experience.
• 1 - 3 years of experience in IT change management, IT service management, technology operations, or a related discipline.
• Experience coordinating activities across multiple technology or operational teams.
• Strong understanding of IT service management and change management, and a familiarity with ITIL principles and practices.
• Experience with ITSM platforms such as ServiceNow or comparable technologies.
• Strong organizational, communication, documentation, and follow-up skills.
• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced operational environment.
• Preference will be given to candidates who possess ITIL Foundation certification.
• Experience supporting a Change Advisory Board (CAB).
• Experience with ServiceNow or a comparable ITSM platform.
• Experience in IT operations or Service Operations.
• Familiarity with operational risk, controls, or governance.
• Familiarity with process improvement and workflow automation.
• Experience working in a cross-functional technology environment.

Responsibilities

• Coordinate the end-to-end change process from submission through implementation and closure, ensuring required information and approvals are completed.
• Review change records for completeness, required documentation, approvals, implementation plans, testing, validation, rollback, and communication plans.
• Facilitate Change Advisory Board (CAB) activities by ensuring appropriate stakeholders, information, risk assessments, and recommendations are available to support informed decisions.
• Maintain the change schedule and coordinate timing, dependencies, conflicts, blackout periods, and resource considerations with appropriate teams.
• Monitor normal, standard, and emergency changes for adherence to established processes, policies, and approval requirements.
• Track change status, outstanding actions, approvals, and implementation activities, escalating issues or missing information to the appropriate owners.
• Coordinate communications related to planned changes, including stakeholder notifications, implementation updates, and completion status.
• Maintain accurate change records, documentation, audit evidence, and reporting within the organization’s ITSM platform.
• Track failed, emergency, and change-related incidents and elevate recurring issues or trends to Change Management Manager.
• Prepare change management metrics, dashboards, and reports, including change volumes, success rates, emergency changes, failed changes, and compliance measures.
• Identify opportunities for standardization, process improvement, and automation and coordinate identified opportunities with appropriate teams.
• Support post-implementation reviews, lessons learned, and follow-up activities resulting from significant or unsuccessful changes.
• Support compliance with change management policies, procedures, controls, and governance requirements.
• Coordinate assigned change management improvement activities and track actions through completion.
• Provide status updates and operational information to Change Management, Service Operations, and technology leadership.

Skills

IT change management

ITIL familiarity

ServiceNow

Cross-functional coordination

Stakeholder management

Reporting & dashboards

Documentation & follow-up

Communication skills

Education

Associate or Bachelor’s degree in IT/Operations/Business or related field

Tools

ServiceNow

ITSM platforms

Job description

Job Posting Details

Job Posting Title Change Management Coordinator Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization IS-Operations

Job Posting End Date: Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time Full time Job Type Regular Compensation

Job Details

Full-time 40-hour work weeks

Supports the Information Services Division Position reports on site in Oklahoma City

Sponsorship: At this time, we cannot offer sponsorship now or in the future.

Job Description

As a Change Management Coordinator with OMES you will enjoy:

Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Responsibilities

• Coordinate the end-to-end change process from submission through implementation and closure, ensuring required information and approvals are completed.
• Review change records for completeness, required documentation, approvals, implementation plans, testing, validation, rollback, and communication plans.
• Facilitate Change Advisory Board (CAB) activities by ensuring appropriate stakeholders, information, risk assessments, and recommendations are available to support informed decisions.
• Maintain the change schedule and coordinate timing, dependencies, conflicts, blackout periods, and resource considerations with appropriate teams.
• Monitor normal, standard, and emergency changes for adherence to established processes, policies, and approval requirements.
• Track change status, outstanding actions, approvals, and implementation activities, escalating issues or missing information to the appropriate owners.
• Coordinate communications related to planned changes, including stakeholder notifications, implementation updates, and completion status.
• Maintain accurate change records, documentation, audit evidence, and reporting within the organization’s ITSM platform.
• Track failed, emergency, and change-related incidents and elevate recurring issues or trends to Change Management Manager.
• Prepare change management metrics, dashboards, and reports, including change volumes, success rates, emergency changes, failed changes, and compliance measures.
• Identify opportunities for standardization, process improvement, and automation and coordinate identified opportunities with appropriate teams.
• Support post-implementation reviews, lessons learned, and follow-up activities resulting from significant or unsuccessful changes.
• Support compliance with change management policies, procedures, controls, and governance requirements.
• Coordinate assigned change management improvement activities and track actions through completion.
• Provide status updates and operational information to Change Management, Service Operations, and technology leadership.

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer and telephone for a large percentage of the workday. This position requires long periods, up to eight hours per day, of sitting and working at a desk. The noise level in the work environment is usually mild. Occasional travel may be required.

Minimum Qualifications

• Associates or Bachelor’s degree in Information Technology, Operations, Business, or a related field, or equivalent professional experience.
• 1 - 3 years of experience in IT change management, IT service management, technology operations, or a related discipline.
• Experience coordinating activities across multiple technology or operational teams.
• Strong understanding of IT service management and change management, and a familiarity with ITIL principles and practices.
• Experience with ITSM platforms such as ServiceNow or comparable technologies.
• Strong organizational, communication, documentation, and follow-up skills.
• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced operational environment.
• Experience preparing reports, metrics, or dashboards is preferred.
• Preference will be given to candidates who possess ITIL Foundation certification.
• Experience supporting a Change Advisory Board (CAB).
• Experience with ServiceNow or a comparable ITSM platform.
• Experience in IT operations or Service Operations.
• Familiarity with operational risk, controls, or governance.
• Familiarity with process improvement and workflow automation.
• Experience working in a cross-functional technology environment.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

Equal Opportunity Employer

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Company Information

Industries: Government Administration

Worker Size: 10,001+ Employees

Headquarters: Oklahoma City, Oklahoma

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.