IT Change & Intake Coordinator — Hybrid (Charlotte)

Gravity IT Resources; Charlotte (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gravity IT Resources seeks a detail‑oriented Change & Work Intake Coordinator in Charlotte, NC. This hybrid, 40‑hour week role is the operational hub for IT work intake and change management within a Core Technology team.

You will validate requests and change records, coordinate approvals, and ensure readiness for scheduled implementations, while communicating with engineers, business stakeholders, and leadership.

Qualifications

• Experience supporting IT, infrastructure, or enterprise technology environments.
• Experience with IT change management, service management, work intake, release coordination, or project coordination.
• Experience working with ServiceNow, JIRA, or comparable platforms.
• Understanding of formal change‑control processes, including documentation, risk assessments, approvals, testing, implementation, rollback, and closure.
• Strong organizational and coordination skills with the ability to manage multiple priorities.
• Excellent written and verbal communication with technical and non‑technical stakeholders.
• Ability to work with engineers, business stakeholders, customers, and leadership.
• Attention to detail and a focus on process quality, documentation, and operational readiness.
• Willingness to support evening and weekend change windows ~15–20% of the time.

Responsibilities

• Manage and validate incoming work requests through TWI, JIRA, or similar platforms, ensuring required information and routing.
• Perform quality reviews of ServiceNow change records, verifying documentation, approvals, risk assessments, testing, rollback, and communication.
• Coordinate change administration, approval tracking, scheduling, and readiness activities within ServiceNow.
• Represent changes during CIRB, pre‑CAB, CAB, and related meetings, coordinating follow‑ups and required documents.
• Work with engineers to ensure changes are prepared and ready for scheduled implementations.
• Draft, coordinate, and distribute communications before, during, and after change execution.
• Support change‑window logistics, including bridge coordination, status updates, and escalation of issues.
• Monitor change progress and complete post‑change documentation and closure activities.

Skills

IT change management

Project coordination

Communication skills

Organizational skills

Stakeholder management

Quality assurance

Tools

ServiceNow

JIRA

Job description

Gravity IT Resources seeks a detail‑oriented Change & Work Intake Coordinator in Charlotte, NC. This hybrid, 40‑hour week role is the operational hub for IT work intake and change management within a Core Technology team.

You will validate requests and change records, coordinate approvals, and ensure readiness for scheduled implementations, while communicating with engineers, business stakeholders, and leadership.