IT Business Systems Analyst Senior

austintexas; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Austin Energy is seeking an IT Business Systems Analyst Senior to join the Data Office. The role focuses on researching, analyzing, and documenting effective business applications and IT requirements to support enterprise solutions.

You will lead requirements sessions, model business processes, develop statements of work, evaluate systems, and perform cost-benefit analyses to drive informed decisions across the organization.

Qualifications

• Bachelor's degree in a related field plus two years of experience.
• Experience may substitute for education for up to four years.

Responsibilities

• Define business, financial and operations requirements and systems goals.
• Lead requirements gathering sessions and elicit requirements and process flows.
• Create complex models, use cases, and diagrams for developers and vendors.
• Develop statements of work for RFPs.
• Evaluate compatibility of IT systems and data interfaces.
• Review existing systems and propose improvements and investments.
• Perform cost-benefit and ROI analyses to support decisions.
• Research software and hardware to justify recommendations.
• Write and deliver reports addressing trouble areas in IT applications.
• Coordinate and perform end-user testing and post-implementation support.

Skills

Requirements gathering

Process modeling

Project management

Communication skills

Cost-benefit analysis

Data flow diagrams

Reporting

Big-picture thinking

Education

Bachelor's degree

Tools

Spreadsheet software

Report software

Diagramming tools

Databases

Job description

About This Position

Job Description: IT Business Systems Analyst Senior

Purpose

Under moderate supervision, this position researches, analyzes, and documents effective business applications and their requirements in support of business-oriented information technology implementations.

Duties, Functions and Responsibilities

• Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals.
• Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions.
• Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors.
• Develop statement of work for use in requests for proposals.
• Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions.
• Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts.
• Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization.
• Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.

Responsibilities - Supervisor and/or Leadership Exercised

May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills, and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures.
• Knowledge of legacy and web-based systems interfaces.
• Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts.
• Knowledge of cost-benefit analysis and total cost of ownership modeling.
• Skill in performing requirements development, process modeling, reporting and project management tools.
• Skill in developing process models and data flow diagrams using industry-standard modeling techniques.
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
• Ability to define, analyze, and find solutions for difficult or complex problems.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to view the big picture.
• Ability to quickly become familiar with emerging technologies.
• Ability to identify trends as well as isolated events.

Minimum Qualifications

• Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
• Experience may substitute for education for up to (4) years.

Preferred Qualifications

• Experience working in an electric utility.
• Lean Six Sigma preferred.
• Strong technical writing and communication skills.
• Experience leading process improvement efforts and/or leading projects.
• Strong experience in translating analysis findings into presentations for executive-level audiences.
• Experience documenting data flows and processes.

Notes to Candidate

This position is within Austin Energy's Data Office. The Data Office is Austin Energy's dedicated hub for advancing data management, analysis, and business intelligence strategies.

By fostering a culture of data-driven decision-making, the Data Office empowers our organization to harness the full potential of our data assets.

As a key component of our commitment to excellence, innovation, and operational efficiency, the Data Office plays a pivotal role in shaping the utility's future through the strategic collection, secure storage, insightful analysis, and effective utilization of data.

The successful candidate will contribute their expertise and insights to further elevate Austin Energy's data management capabilities and advance our organization's