IT Business Systems Analyst

thyssenkrupp Materials NA; Southfield (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and Disability

401(k) with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

And more!

Job summary

thyssenkrupp Materials NA in Southfield, MI is seeking an IT Business Systems Analyst to bridge business stakeholders and technical teams, analyzing enterprise systems to improve processes and alignment with IT architecture.

You will gather requirements, create specs, support testing and go-live, and collaborate with governance groups on standards. A 1–3 year background in business systems analysis and ERP/CRM experience is preferred.

Qualifications

• Bachelor's degree or equivalent in IS/CS/Business.
• 1–3 years experience as business systems analyst or similar IT role.
• Strong SDLC and BABOK familiarity.
• Experience with ERP/CRM configurations.
• Knowledge of AI tools like CoPilot.
• Excellent communication and analytical skills.
• Proficiency with Microsoft Office.

Responsibilities

• Elicit and analyze business requirements for new systems and integrations.
• Translate needs into functional specs and user stories.
• Design process flows and data/architecture diagrams.
• Support testing, UAT, and go-live activities.
• Collaborate with enterprise architecture and governance teams.
• Troubleshoot issues and coordinate resolutions with IT.

Skills

SDLC knowledge

BABOK knowledge

ERP/CRM experience

CoPilot AI

Communication skills

MS Office

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field

Tools

Visio

Lucidchart

Figma

Job description

Job Summary

The IT Business Systems Analyst serves as the liaison between business stakeholders and technical teams, analyzing and optimizing enterprise systems and applications to support organizational goals. This role combines business process expertise with technical systems knowledge, translating business needs into system requirements and ensuring solutions align with the broader IT and enterprise architecture landscape.

Key Responsibilities

Requirements & Systems Analysis

• Elicit, document, and analyze business requirements for new systems, enhancements, and integrations
• Translate business needs into functional and technical specifications, system requirements documents, and user stories
• Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation
• Develop process flows, data flow diagrams, system architecture diagrams, and integration maps
• Conduct gap analysis between current-state and future-state system capabilities
• Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)

System Configuration & Support

• Configure, test, and support business applications (e.g., ERP, CRM, ticketing, or other enterprise platforms)
• Collaborate with developers and vendors to design system solutions that meet business requirements
• Support system integrations, data migrations, and interface design between platforms
• Troubleshoot system issues, perform root‑cause analysis, and coordinate resolution with IT teams or vendors
• Maintain system documentation, configuration standards, and knowledge base articles

Testing & Implementation

• Develop test plans, test cases, and scripts for system enhancements and new implementations
• Lead or support User Acceptance Testing (UAT), including defect tracking and resolution coordination
• Support change management activities, including training materials and end‑user communication
• Participate in go‑live planning, cutover activities, and post‑implementation support

Stakeholder Collaboration & Governance

• Serve as primary point of contact between business units and IT for assigned systems
• Facilitate requirements workshops and stakeholder interviews across departments
• Present system recommendations and analysis findings to technical and non‑technical stakeholders
• Ensure system‑related artifacts and documentation meet organizational governance and standardization requirements
• Support project managers with scope definition, timelines, and risk identification for systems‑related initiatives

Qualifications

Minimum Requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
• 1‑3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role
• Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)
• Experience with enterprise systems (ERP, CRM, or similar platforms) — configuration, support, or implementation
• Knowledge and basic proficiency with AI tools like Microsoft CoPilot
• Experience developing requirements documentation, process flows, and system diagrams
• Strong analytical, problem‑solving, and troubleshooting skills
• Excellent communication skills, with ability to bridge technical and business audiences
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)

Preferred Requirements

• Experience with process modeling or diagramming tools (Visio, Figma, Lucidchart)

Benefits Overview

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Equal Opportunity Employer, Including People With Disabilities And Veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence". thyssenkrupp Materials NA is a subsidiary of the internationally operating thyssenkrupp Group. Headquartered in Southfield, Michigan, thyssenkrupp Materials NA is a leading provider of production materials and integrated service solutions with almost 2,900 employees and more than 95 locations in North America. With annual sales of $2.9 billion, the company is focused on value-added processing and distribution of a full line of aluminum, stainless, copper, brass, specialty metals, steel, and plastics products. Supply chain management, transportation and logistics, and production support outsourcing solutions are among the many services provided to customers. Business units include Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, OnlineMetals, thyssenkrupp Steel Services, thyssenkrupp Supply Chain Services, and thyssenkrupp Materials de Mexico.