Applications Support Sr Analyst - Asst. Vice President

Citi; Irving (TX); On-site; USD 96,000 - 145,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability ins.

Wellness programs

Paid time off

Job summary

Citi is seeking an Applications Support Senior Analyst in Irving, TX to provide expert technical and business support for Citi applications. You will help maintain production systems, monitor environments, manage issue risk, and contribute to stabilizing complex data platforms used across Citi Private Bank and other segments.

You will utilize tools like Autosys/CONTROL-M, Hadoop ecosystem, and ticketing systems, collaborating with multiple teams to deliver reliable services and effective problem

Qualifications

• 6-8 years of strong Application production support experience in the financial industry.
• Experience using call/ticketing software.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications with non-IT staff.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/ experience of problem management tools.
• Good all-round technical skills.
• Ability to plan and organize workload.
• Strong communication skills with stakeholders.

Responsibilities

• Provide technical and business support for Citi applications to ensure quick issue resolution and stability.
• Maintain and operate production systems running in daily Citi operations.
• Monitor environments, perform start-of-day checks and regional handovers.
• Manage risk reconciliations and assess production issues with timely escalation.
• Develop and maintain technical support documentation and tooling.
• Participate in application releases from development through production.

Skills

Application support

Call/ticketing software

Programming languages

Analytical skills

Communication

Problem management tools

Hadoop/Big Data

Autosys/CONTROL-M

UNIX shell scripting

Python

Education

Bachelor’s degree or equivalent experience

Tools

ITRS Active Console

Autosys

CONTROL-M

Hadoop cluster tools

Job description

The Wealth Data & Analytics (DnA) Production Management team operates a unified platform, providing essential data for wealth management services to Ultra High Net Worth clients globally, including Citi Private Bank, Citi Gold, and Wealth at Work. This scalable, regulatory-compliant, and global platform processes millions of daily transactions, enabling real-time financial decisions, data integrity, and critical business operations. The successful candidate will support and stabilize this foundational data infrastructure, crucial for delivering world-class private banking services.

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalates to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education

• Bachelor’s/University degree or equivalent experience

Application Support Experience

• 6-8 years of strong Application production support experience in the financial industry
• Experience using call/ticketing software
• Hadoop/Big Data Platform
  • Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
  • Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.
  • Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster staility and create/analyze performance metrics.
  • Hands-on experience in supporting applications built on Hadoop.

Linux

• 4 - 6 years of experience

Database

• Good SQL experience in any of the RDBMS.

Scheduler

• Autosys / CONTROL-M or other schedulers will be of added advantage.

Programming Languages

• UNIX shell scripting, Python / PERL will be of added advantage.

Microsoft

• Strong knowledge of Microsoft based operating systems
• Experience using/troubleshooting Office with emphasis on Word, Excel.

Other Applications

• Knowledge / working experience of ITRS Active Console/other monitoring tools

Knowledge / working experience of Autosys/scheduler.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Irving Texas United States

Primary Location Full Time Salary Range

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date

Sep 21, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.