Applications Support Senior Analyst

Citi; Tampa (FL); On-site; USD 158,000 - 159,000; Full time

Job summary

Citibank, N.A. in Tampa, Florida seeks an Applications Support Senior Analyst to design and develop solutions for complex application problems across the SDLC, including testing, deployment, and maintenance.

The role emphasizes automation, performance tuning and robust support for financial systems. The position requires strong scripting, database and monitoring skills, with experience building CI/CD pipelines using modern tools and platforms to ensure reliability and faster delivery of software

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering or related field and 5 years of progressive, post-baccalaureate experience in software design, development, testing, deployment, troubleshooting and maintenance of enterprise applications in financial services.

Responsibilities

• Design and develop solutions to complex application problems across the SDLC, including requirements analysis, design, coding, testing, deployment and maintenance.
• Develop automation and monitoring capabilities to improve resiliency and performance using SQL, PL/SQL, Unix shell scripting and modern scripting languages.
• Create, maintain and optimize CI/CD pipelines and enterprise monitoring dashboards to ensure reliable release processes and system stability.

Education

Bachelor’s degree in Computer Science or related field

Tools

GitHub

Kubernetes

OpenShift

UDeploy

ECS

Job description

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location.

Duties

Design and develop solutions to complex application problems. Develop software system testing and validation procedures, programming and documentation. Participate in all phases of SDLC including requirements analysis, design, coding, code review, unit and integration testing, deployment, implementation, maintenance and enhancement. Develop enterprise applications automation solutions using Unix Shell Scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, Web Application Development, Windows Scripting, PowerShell and Python to automate processes, improve operational efficiency and enhance resiliency. Design, develop, maintain and enhance end-to-end CI/CD pipelines using GitHub, SVN, BitBucket, Harness, UDeploy, OpenShift, ECS, Kubernetes to automate software build, testing, deployment and release processes. Develop database-driven solutions using Oracle, SQL Server and Teradata by creating SQL queries, PL/SQL packages, stored procedures, database objects and performance tuning solutions. Design and develop enterprise application monitoring solutions and dashboards using ITRS Geneos, Splunk, AppDynamics, Grafana, and OpenTelemetry to improve application performance, telemetry, intelligent alerting and system reliability. Analyze software defects and application issues affecting settlement processing; debug application code, perform root cause analysis, implement fixes and enhancements and improve application stability, efficiency and quality. Integrate AI-assisted software development tools into the SDLC to support code generation, code review, testing, debugging and technical documentation. Develop, implement and test One Touch Continuity-of-Business automation tools for N. America and LATAM applications to reduce recovery time, improve disaster recovery capabilities and enhance resiliency. Develop and implement AI-assisted application support solutions. Optimize distributed application performance by tuning Kafka messaging, database queries, application services, and software components to improve throughput, scalability and system performance. Provide technical guidance for enterprise software applications supporting global Custody and Settlement platforms. Collaborate to design, develop, integrate, test, deploy, and support enterprise software solutions. Review solutions, provide guidance, and promote software engineering best practices across Securities, Trading, Asset Services, Financial Messaging, and Credit Operations applications. Develop and maintain design documents, technical specifications, deployment procedures, architecture diagrams, operational runbooks and implementation documentation. Apply knowledge of LATAM financial markets, settlement processes and regulatory requirements to design and develop Custody Settlement applications supporting local market conventions, settlement cycles, corporate actions processing, FX controls, tax reporting and cross-border settlement compliance requirements. Troubleshoot and resolve application issues for securities settlement instructions across equities, fixed income and money market instruments. Monitor applications and triage issues for accurate and timely input of trade details into DTC, Euroclear and Clearstream settlement systems. Identify, investigate and resolve settlement failures to minimize financial exposure. Coordinate business operations, counterparties and custodians to confirm trade details. Investigate transaction details involving free-of-payment and delivery-versus-payment settlement instructions. Reconcile securities positions and cash balances against custodian records for Asset Servicing Applications for defect issues. Investigate and resolve breaks between internal books and external statements. Develop reporting solutions and database queries to distribute reconciliation reports.

Requirements

Requires a Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering or related field and 5 years of progressive, post-baccalaureate experience as a Software Engineer, Technology Lead or related position involving software design, development, testing, deployment, troubleshooting and maintenance of enterprise applications and systems for the financial services industry. 5 years of experience must include: Systems management and integration; Performance monitoring and improvement of applications and systems; Troubleshooting and debugging applications and systems; Database management and optimization; Unix shell scripting, Perl, SQL, PL/SQL, HTML, XML, .Net, Java, web designing, Windows scripting, Windows PowerShell, and Python; Relational database management systems Oracle, MS SQL server; MS Windows Servers; Autosys, Control-M, Cron job, and Windows Task Scheduler; IBM Websphere MQ, Connect Direct, FTP/SFTP; GitHub, ECS, Kubernetes; ITRS Genes, Splunk and App Dynamics monitoring tools. At least 4 years must include: MSaaS Servers, UDeploy, OpenShift.

Wage Range: $157,851 to $158,900

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Wholesale Lending Operations Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Dec 01, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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