IT Business Relationship Manager: Process Automation Lead

Abbott; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Abbott is seeking an IT Business Relationship Manager for Complaint Process Automation in Alameda, CA. This onsite role partners with Quality, Regulatory, Operations and IT to translate business needs into technology solutions that improve compliance and operational efficiency.

You will gather requirements, document processes, support testing and deployment, and drive adoption from concept through stabilization, delivering measurable improvements in productivity and risk reduction for

Responsibilities

• Gather, analyze, and document business requirements, functional specifications, business rules, and process workflows.
• Facilitate requirements workshops and stakeholder discussions.
• Develop business cases, process maps, use cases, and acceptance criteria.
• Serve as the primary liaison between business stakeholders and technical teams to ensure successful delivery.
• Ensure requirements are traceable, prioritized, and aligned with strategic business objectives.
• Act as a liaison between business units and IT teams to ensure process requirements are translated into technical solutions.
• Lead cross-functional initiatives from concept through deployment and stabilization.
• Develop roadmaps, requirements, implementations, and success metrics.
• Coordinate with IT organizations, vendors, and business teams to ensure timely and compliant delivery.
• Support user acceptance testing, validation activities, change management, and training efforts.
• Manage project risks, dependencies, and stakeholder communication throughout lifecycles.
• Drive execution of strategic initiatives aligned with business and technology priorities.
• Establish scalable automation standards, governance, and best practices.
• Analyze current workflows and identify automation opportunities to improve accuracy, compliance, productivity, and throughput.
• Design and implement automation solutions using enterprise platforms and emerging technologies.
• Define automation touchpoints across enterprise apps to ensure data flow and traceability.
• Evaluate emerging technologies, AI, workflow automation, and digital solutions for business transformation.
• Deliver automation capabilities that improve productivity and lower costs.
• Analyze current-state processes and identify opportunities for standardization and automation.
• Design future-state processes, operating models, governance, and capabilities.

Job description

Abbott is seeking an IT Business Relationship Manager for Complaint Process Automation in Alameda, CA. This onsite role partners with Quality, Regulatory, Operations and IT to translate business needs into technology solutions that improve compliance and operational efficiency.

You will gather requirements, document processes, support testing and deployment, and drive adoption from concept through stabilization, delivering measurable improvements in productivity and risk reduction for