IT Business Relationship Manager – Complaint Automation Lead
Abbott Laboratories
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Benefits offered by this job
Job summary
Abbott Laboratories in Alameda, CA is seeking an IT Business Relationship Manager for Complaint Process Automation to drive digital transformation in Post-Market Surveillance. You will partner with Quality, Regulatory, Operations and IT to translate business needs into scalable technology solutions, ensuring compliance, efficiency, and improved performance.
This onsite role focuses on gathering requirements, documenting processes, leading UAT and change management, and delivering automated
Qualifications
- Bachelor’s degree required in CS/Engineering or related field.
- 10 years of automation, IT business alignment, or quality operations.
- Strong process mapping and requirements skills.
- Experience with FDA/ISO quality standards is preferred.
- Knowledge of PMS and complaint handling is a plus.
Responsibilities
- Gather, analyze, and document business requirements and workflows.
- Facilitate requirements workshops and stakeholder discussions.
- Lead cross-functional initiatives from concept to deployment.
- Coordinate testing activities and user acceptance testing.
- Ensure traceability and alignment with strategic objectives.
- Develop success metrics and manage project risks.
Skills
Education
Tools
Job description
Abbott Laboratories in Alameda, CA is seeking an IT Business Relationship Manager for Complaint Process Automation to drive digital transformation in Post-Market Surveillance. You will partner with Quality, Regulatory, Operations and IT to translate business needs into scalable technology solutions, ensuring compliance, efficiency, and improved performance.
This onsite role focuses on gathering requirements, documenting processes, leading UAT and change management, and delivering automated
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