IT Business Operations Manager — Applications & Analytics

Superior Court of California, County of Ventura; California; On-site; USD 110,000 - 160,000; Full time

Job summary

Superior Court of California, County of Ventura seeks a leader to direct the Business Operations Unit within the Information Technology division. You will implement Court business processes and functional requirements into systems, aligning operations with technical solutions and managing the lifecycle of business applications.

You will supervise IT Analysts, coordinate with Court Operations, Justice Partners and vendors, translate operational needs into detailed requirements, test plans, user

Qualifications

• Bachelor’s degree in computer science or closely related field from an accredited college or university.
• Minimum of 3 years of Court Business Operations experience within Judiciary or 5 years as an IT Systems Analyst, Project Manager, or Product Manager delivering business applications.
• 3 years of experience facilitating system integration projects or supporting enterprise web applications.

Responsibilities

• Lead the Business Operations Unit and supervise IT Analysts, supporting Court Operations staff and Justice Partners on IT projects such as digitization of court records.
• Establish and adapt consistent, repeatable standards for Court-wide business requirements, documentation for Operations users, partners, engineers and vendors for clear feature scope from planning to post-deployment support.
• Translate operational needs into functional business requirements, test plans, self-help FAQs, user training resources and end-user documentation, ensuring application support and driving successful business outcomes.
• Develop and maintain product backlogs; identify opportunities for strategic operational improvements and innovation.
• Manage vendor relationships and functional specifications for implementation, customization and support of third-party applications such as CMS.
• Monitor application performance from a Court operations user-centric perspective tracking KPIs and feedback tools.

Skills

Business analysis

Project management

Stakeholder communication

Documentation

Training

Education

Bachelor’s degree in Computer Science or related field

Tools

CMS

Job description

Superior Court of California, County of Ventura seeks a leader to direct the Business Operations Unit within the Information Technology division. You will implement Court business processes and functional requirements into systems, aligning operations with technical solutions and managing the lifecycle of business applications.

You will supervise IT Analysts, coordinate with Court Operations, Justice Partners and vendors, translate operational needs into detailed requirements, test plans, user