Technology Support Manager — Remote-Eligible IT Ops Lead

Los Angeles Superior Court; Los Angeles (CA); Hybride; USD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Telework eligible

Résumé du poste

Los Angeles Superior Court seeks an experienced Technology Support Manager to oversee delivery of critical application and technology support services across a large, complex organization. You will lead day-to-day operations, manage technical teams, and drive service improvements.

Ideal candidates bring strong leadership, project management, and vendor coordination skills, with a track record of aligning IT support with organizational priorities.

Qualifications

• 5+ years in information technology support, including hardware and software.
• Experience supervising or managing an IT support team.
• Hands-on collaboration with vendors to implement and optimize applications.
• Excellent communication with stakeholders and end users.

Responsabilités

• Oversee technology support operations across critical applications and environments.
• Direct daily IT support teams by establishing work priorities and allocating resources.
• Mentor and develop technical staff while ensuring high-quality service.
• Manage incidents and service requests for timely response and restoration.
• Maintain knowledge resources and documentation; analyze trends for improvements.
• Lead technology projects by coordinating vendors, stakeholders, and partners.
• Drive strategic service improvements aligned with organizational priorities.

Connaissances

IT support leadership

Incident & service management

Staff development

Vendor coordination

Stakeholder communication

Formation

Associate's degree in information technology

Bachelor's degree in information technology

Master's degree in information technology

Outils

ServiceNow

Azure DevOps

Dynatrace

Containers

Scripting

Description du poste

Los Angeles Superior Court seeks an experienced Technology Support Manager to oversee delivery of critical application and technology support services across a large, complex organization. You will lead day-to-day operations, manage technical teams, and drive service improvements.

Ideal candidates bring strong leadership, project management, and vendor coordination skills, with a track record of aligning IT support with organizational priorities.