IT Business Operations Associate

The Depository Trust & Clearing Corporation (DTCC); Jersey City (NJ); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation & benefits

Pension / Retirement benefits

Job summary

DTCC in the United States is seeking an IT Business Operations Associate within the EDCT Business Management Office. You will coordinate governance forums, maintain reports, and track priorities, actions, and risks across IT governance.

The role emphasizes attention to detail, clear communication, and reliable stakeholder support. Success is measured by timely deliverables and improved visibility of operational data.

Qualifications

• Bachelor's degree preferred or with equivalent experience.
• 4 years supporting business operations, PMO, governance, reporting, or a comparable operational function.
• 1–2 years preparing or maintaining recurring reporting, governance materials, or comparable operational deliverable.

Responsibilities

• Support operational activities for EDCT BMO priorities and recurring management routines.
• Track operational metrics, actions, dependencies, risks, and milestones; follow up with owners and elevate overdue items.
• Work across functions to gather input, clarify ownership, facilitate progress and help resolve routine issues.
• Maintain operating procedures, governance artifacts, trackers, source files, and decision documentation.
• Identify and support practical process improvements that strengthen efficiency, control, and transparency.
• Support workforce, financial, portfolio, or resource-planning activities as assigned, including data collection, validation, and facilitation.
• Support operational communications across relevant regional and global stakeholders.

Skills

PMO experience

Governance & reporting

Stakeholder management

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Excel

Job description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

The Enterprise Data & Corporate Technology (EDCT) IT Business Operations Associate supports the operating discipline of the EDCT Business Management Office. The role helps coordinate governance forums and recurring management routines, maintains reporting and decision records, and tracks priorities, actions, dependencies, risks, and milestones through closure. Working with IT governance, Talent Acquisition, Enterprise Procurement/ESM, Human Resources, and other stakeholders, the individual organizes business information into clear updates, follows up on open items, supports issue resolution, and helps improve the processes and artifacts used to manage execution. This is an individual-contributor position at the Associate level requiring attention to detail, analytical thinking, clear communication, organization, and dependable follow-through. Success is reflected in timely and accurate deliverables, well-maintained records, improved visibility, and reliable stakeholder support.

Your Primary Responsibilities

• Support operational activities for EDCT BMO priorities and recurring management routines.
• Track operational metrics, actions, dependencies, risks, and milestones; follow up with owners and elevate overdue items.
• Work across functions to gather input, clarify ownership, facilitate progress and help resolve routine issues.
• Maintain operating procedures, governance artifacts, trackers, source files, and decision documentation.
• Identify and support practical process improvements that strengthen efficiency, control, and transparency.
• Support workforce, financial, portfolio, or resource-planning activities as assigned, including data collection, validation, and facilitation.
• Support operational communications across relevant regional and global stakeholders.

NOTE: The Primary Responsibilities of this role are not limited to the details above.

Qualifications

• Bachelors degree preferred or with equivalent experience
• 4 years supporting business operations, business management, PMO, governance, reporting, or a comparable operational function or significant experience in managing routine operations
• 1–2 years preparing or maintaining recurring reporting, action tracking, governance materials, or comparable operational deliverable

Talents Needed For Success

• Experience supporting a technology business-management office or enterprise IT operating model.
• Experience improving governance routines, management reporting, daily routine operations or decision-support workflows.
• Ability to manage multiple assignments, deadlines, and stakeholder requests with organized follow-through.
• Strong written and verbal communication for operational and management audiences.
• Experience collaborating across different teams and following through on shared commitments.
• Productivity-tool proficiency with Excel is required.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.