IT Business Analyst - Quality Assurance

Nelnet Servicing; Colorado; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Nelnet Servicing is seeking a QA-focused professional to review, analyze, and validate business systems and user needs. You will develop test plans, scripts, and acceptance criteria while coordinating across teams to ensure quality outcomes.

You will drive testing efforts, lead UAT, and document results, with a hybrid work arrangement near listed offices. Strong attention to detail and communication are essential.

Qualifications

• Experience reviewing and evaluating business systems and user needs.
• Proven QA experience including testing and validation processes.
• Ability to write test scenarios and acceptance criteria.
• Strong documentation and cross-team communication skills.
• Detail-oriented with focus on quality and process improvements.

Responsibilities

• Reviews, analyzes, and evaluates business systems and user needs.
• Performs requirements analysis and ensures solutions meet business needs.
• Documents requirements, evaluates scenarios, and implements changes.
• Drives testing and develops test plans and scripts.
• Creates and updates system documentation and communicates findings.
• Facilitates and leads User Acceptance Testing (UAT).
• Executes regression, functional, system integration, and data tests.
• Identifies and tracks bugs, prioritizes defects, and reports status.

Skills

Requirements analysis

Software QA

Test planning

Documentation

Communication

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Develops or modifies moderately complex information systems. Bridge between client’s business needs and the technical capabilities of our team.

• You document concisely. You’re organized, and you sweat the small stuff.
• You are invested in the applications you help build and support. You work to know them inside and out, and you actively build relationships across the company to help you understand all facets of the business you are in.
• You are a stickler for the details. When work has your name on it you need to know that there are no flaws, that all the t’s are crossed and the i’s are dotted.
• When it comes to your development team, you know that it’s not just how much work you get done, but also how well you do it.
• Quality, for you, always has a capital Q and you realize the value in having the rest of your team engaged with you to help make sure that, together, you can ensure your product is the best that it can be.
• Testing is a passion for you, you know the industry standards and you use them, but you are always on the lookout for new and better ways to improve the quality of your products and your team. You actively drive quality forwards, good enough is not good enough for you.

External candidates must reside within a 30-mile radius of one of the below office locations:

Centennial, CO

Lincoln, NE

Madison, WI

Boise, ID

Brownsville, TX

Nelnet believes in a hybrid work environment. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

NOTE: Internal Associates working in a remote capacity may be considered for this position.

Job Responsibilities:

• Reviews, analyzes, and evaluates business systems and user needs.
• Performs requirements analysis
• Ensure solutions meet business needs and requirements
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Documents requirements, evaluates scenarios, and executes changes needed to respond to requirements.
• Conducts meetings and presentations to share and review ideas and findings.
• Creates and updates system documentation.
• Drives testing.
• Responsible for performing any aspect of Quality Assurance including Software Quality Assurance, QA program Implementation, Testing, Verification, and Validation.
• Identifies test scenarios, test scripts, and defines Acceptance Criteria for use in test cycles.
• Write appropriate test scenarios, test scripts, and analyze test results.
• Summarizes and communicates testing outcomes in meaningful ways.
• Report, track, and determine priority of reported bugs.
• Acts as liaison among clients, operations, and technical staff.
• Communicate and collaborate with other testers, team members and other technical teams.
• Develop and maintain test plans, manual and automated test scripts (as required) for functional, interface and user acceptance testing.
• Execute regression tests, functional tests, and data tests.
• Facilitate and lead User Acceptance Testing (UAT).
• Perform various types of testing including functional, system integration, regression and User Acceptance.
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