IT Business Analyst - Quality Assurance - NDS

Nelnet; Lincoln (NE); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401K + student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Incentive pay

Short/long-term disability

Wellness program

Job summary

Nelnet is a diversified company serving as a student loan servicer, professional services provider, and more. The position focuses on business systems and QA, bridging client needs with technical solutions in a hybrid work environment.

Eligible offices include Lincoln, NE and other locations within a 30-mile radius. The role requires a Bachelor's in Computer Science (or equivalent) and 3–5 years of experience in business/ systems analysis, with knowledge of SQL, HTML, and QA practices.

Qualifications

• Bachelor’s Degree in Computer Science or commensurate experience.
• 3–5 years of experience as a Business Analyst or Systems Analyst or detailed working knowledge of several system functions.
• Good working knowledge of word processing and spreadsheet tools, SQL, HTML, Adobe Acrobat, and the internet.

Responsibilities

• Reviews, analyzes, and evaluates business systems and user needs.
• Performs requirements analysis.
• Ensures solutions meet business needs and requirements.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions.
• Documents requirements, evaluates scenarios, and executes changes needed to respond to requirements.
• Conducts meetings and presentations to share and review ideas and findings.
• Creates and updates system documentation.
• Drives testing and QA activities, including writing test scenarios and scripts, and defining acceptance criteria.
• Maintains and communicates testing outcomes and defects to stakeholders.
• Acts as liaison among clients, operations, and technical staff.
• Collaborates with testers and other teams.
• Develops test plans and scripts for functional, interface, and UAT testing.
• Executes regression and data tests.
• Supports implementation testing and usability feedback.

Skills

Requirements analysis

QA/testing

Communication

Agile

Team collaboration

Security clearance

NIST compliance

Learning new tech

Problem solving

Education

Bachelor’s Degree in Computer Science

Tools

SQL

HTML

Adobe Acrobat

MS Office

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Develops or modifies moderately complex information systems. Bridge between client’s business needs and the technical capabilities of our team.

External candidates must reside within a 30-mile radius of one of the below office locations:

Centennial, CO

Lincoln, NE

Sidney, NE

Madison, WI

Nelnet believes in a hybrid work environment. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Job Responsibilities:

• Reviews, analyzes, and evaluates business systems and user needs.
• Performs requirements analysis
• Ensure solutions meet business needs and requirements
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Documents requirements, evaluates scenarios, and executes changes needed to respond to requirements.
• Conducts meetings and presentations to share and review ideas and findings.
• Creates and updates system documentation.
• Drives testing.
• Responsible for performing any aspect of Quality Assurance including Software Quality Assurance, QA program Implementation, Testing, Verification, and Validation.
• Identifies test scenarios, test scripts, and defines Acceptance Criteria for use in test cycles.
• Write appropriate test scenarios, test scripts, and analyze test results.
• Summarizes and communicates testing outcomes in meaningful ways.
• Accurately report defects found during testing.
• Report, track, and determine priority of reported bugs.
• Acts as liaison among clients, operations, and technical staff.
• Communicate and collaborate with other testers, team members and other technical teams.
• Develop and maintain test plans, manual and automated test scripts (as required) for functional, interface and user acceptance testing.
• Execute regression tests, functional tests, and data tests.
• Facilitate and lead User Acceptance Testing (UAT).
• Perform various types of testing including functional, system integration, regression and User Acceptance.
• Assist with testing and support activities related to the implementation.
• Provide feedback on usability.
• Ability to obtain DOE clearance.

EDUCATION:

Bachelor’s Degree in Computer Science and/or commensurate experience.

EXPERIENCE:

3 to 5 years of experience as a Business Analyst or Systems Analyst or detailed working knowledge of several system functions. Good working knowledge of word processing and spreadsheet tools, SQL, HTML, Adobe Acrobat, and the internet.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Strong verbal and written communication skills with the ability to communicate at all levels of the organization.
• Strong consensus building, multi-tasking, interpersonal, and analytical skills.
• Ability to work with both technical staff and clients.
• Self-directed and highly motivated.
• Ability to obtain a security clearance.
• Knowledge in the area of NIST compliance strongly desired.
• Ability to quickly learn new technologies and business functions.
• Ability to perform effectively in a team-oriented environment. Experience with Agile strongly desired.

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.

Annual compensation range for this role is $75,000 - $110,000 depending on experience.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [e-mail].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring