IT Business Analyst II

Apex Systems; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with company match

ESPP

HSA

Job summary

Everforth Apex is seeking an IT Business Analyst II to join our Jacksonville onsite team. The role focuses on managing access administration requests, troubleshooting for user satisfaction, and driving IAM best practices in a technical environment.

Responsibilities include handling access tickets, tracking status, acting as SPOC for security processes, and pursuing continuous improvements. Strong communication skills and data analysis will support success in this role.

Qualifications

• Experience with Access Request Management tools, CyberArk and PAM solutions.
• Experience with DDAR and STP processes.
• Strong IAM principles and best practices knowledge.

Responsibilities

• Complete routine and complex requests for access administration, including creating tickets, verifying approvals, and providing user communications.
• Track access status, application installations, and system setups.
• Serve as a SPOC by facilitating security administration processes.
• Ensure user satisfaction by providing preventative maintenance and resolving routine problems.
• Identify and pursue process improvements within access management functions.
• Participate in special projects as needed.
• Exercise judgment within defined procedures and practices to determine appropriate action.

Skills

Access Request Management

CyberArk

Privileged Access Management

Data Driven Access Requests

Straight Through Provisioning

Identity and Access Management

Microsoft Office

Job description

Job#: 3049724

Job Description:

IT Business Analyst II

Location:

Jacksonville, Florida (Onsite)

Role Overview

We are seeking an IT Business Analyst to join our team. This role involves managing access administration requests, ensuring user satisfaction through diligent troubleshooting, and contributing to process improvements. The ideal candidate will have a strong understanding of Identity and Access Management (IAM) principles and will be proficient in handling both routine and complex administrative tasks within a technical environment.

Key Responsibilities

• Complete routine and complex requests for access administration, including creating tickets, verifying approvals, and providing user communications.
• Track access status, application installations, and system setups.
• Serve as a single point of contact (SPOC) by facilitating security administration processes.
• Ensure user satisfaction by providing preventative maintenance and resolving routine problems.
• Actively identify and pursue process improvements within access management functions.
• Participate in special projects as needed.
• Exercise judgment within defined procedures and practices to determine appropriate action.

Required Qualifications

Experience

• Working experience with Access Request Management tools, CyberArk, and Privileged Access Management (PAM) solutions.
• Experience with Data Driven Access Requests (DDAR) and Straight Through Provisioning (STP).
• A strong understanding and experience of Identity and Access Management (IAM) principles and best practices.

Technical Skills

• Proficient in the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Access) with the ability to analyze and synthesize data.

Preferred Qualifications

• Excellent customer service and interpersonal skills with the ability to build partnerships across teams.
• Strong written and verbal communication skills in English.
• Ability to multi-task and work independently while displaying strong attention to detail.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• A corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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