IT Business Analyst I-II

Texas A&M University - Corpus Christi; Corpus Christi (TX); On-site; USD 47,000 - 58,000; Full time

Job summary

Texas A&M University - Corpus Christi is seeking an IT Business Analyst I-II to bridge business needs with IT solutions on campus in Corpus Christi, TX. The role emphasizes AI-assisted analysis, BRD creation, and coordination of testing and documentation across modules.

The candidate will work across analytical, tactical, and operational areas, collaborating with business units and IT teams to enhance processes, data flows, and service delivery while adhering to governance and security

Qualifications

• Bachelor’s degree in MIS or Information Systems/Information Technology (required).
• 3 years of progressively responsible experience as a Business Analyst for Level II or 4 months for Level I (as applicable).
• Experience in a higher education environment with enterprise platforms (Ellucian Banner, Workday, Salesforce, DegreeWorks or similar).
• Ability to maintain security and integrity of critical infrastructure and systems.

Responsibilities

• Coordinate business analysis through stakeholders; develop BRD and process docs with AI-assisted drafting and validation.
• Assist in UAT, testing, data-flow diagrams, and AI-assisted documentation for upstream/downstream apps.
• Develop and revise system design, testing procedures, and governance with AI integration considerations.
• Support change management, training materials, and knowledge base content using AI tools.

Education

Bachelor’s degree in MIS or Information Systems/Information Technology

Tools

Ellucian Banner

Workday

Salesforce

DegreeWorks

Job description

Job TitleIT Business Analyst I-II Agency Texas A&M University - Corpus Christi Department IT Enterprise Applications Proposed Minimum SalaryCommensurate Job LocationCorpus Christi, Texas Job TypeStaff Job Description

Purpose

The IT Business Analyst I-II serves as a liaison between business units and technical teams to align technology solutions with the University’s goals. The Business Analyst II performs advanced analysis, troubleshooting, and research to support reliable systems, while using AI-assisted tools to streamline workflows, enhance analysis, and improve service delivery.

Functional Area 1: Analytical – 40%

Coordinate the assessment of business needs through stakeholder interaction, mapping of current and future business processes, and identifying opportunities for improvement, including the use of AI-assisted analysis tools. Develop Business Requirements Documentation (BRD) and Business Process Review documentation for application modifications, leveraging AI to draft, refine, and validate documentation. Develop unit test plans and assist in developing with the business owner UAT test cases based on business requirements and process flow documentation, including AI-supported test case generation. Investigate issues, perform root cause analysis, and track issues through resolution or escalation, utilizing AI tools for pattern recognition and data analysis where appropriate. Participate in Business Process Management initiatives to collect and analyze metrics to improve processes, incorporating AI-driven insights and predictive analytics. Consult with management and the Business Analyst team to ensure alignment with system design principles and emerging AI-enabled solutions.

Functional Area 2: Tactical – 30%

Serve as point of contact for customers and IT staff regarding complex questions or requests, including guidance on AI-enabled solutions. Act as liaison between requesting departments and IT staff by identifying underlying business needs through stakeholder discussions and AI-assisted discovery tools. Execute and coordinate unit testing and assist business owners with User Acceptance Testing (UAT), incorporating AI tools to improve testing efficiency and coverage. Create documentation describing upstream and downstream applications, including data flow diagrams and logical process flowcharts, using AI-assisted diagramming and documentation tools where applicable. Develop training materials and assist with Service Desk Knowledge Base documentation related to application changes, including AI-generated drafts and content optimization.

Functional Area 3: Operational – 20%

Assist in development and maintenance of project management documentation, leveraging AI tools for tracking and reporting. Collaborate with clients and technical teams to resolve system issues affecting supported applications, including AI-supported diagnostics and recommendations. Support implementation activities including coordination of testing, documentation updates, and stakeholder communication, incorporating AI tools to enhance communication and efficiency. Develop, document, and revise system design procedures, test procedures, and quality standards, including considerations for AI integration and governance. Assist in implementation of change management plans, including adoption of AI tools and practices.

Functional Area 4: Other – 10%

May perform duties associated with the IT Business Analyst I classification as needed. Maintain professional knowledge through training, professional development activities, and participation in relevant professional organizations, including AI and emerging technology trends. Proactively learn and apply emerging technologies, including Artificial Intelligence and automation tools, to improve project and operational outcomes. Ensure responsible, ethical, and compliant use of AI technologies in alignment with University policies and data governance standards. Adhere to established departmental policies, procedures, and internal controls. Perform other related duties as assigned.

Required Qualifications

Level 1 Bachelor’s degree in Management Information Systems (MIS) or Information Systems/Information Technology. Four (4) months of progressively responsible experience as a Business Analyst supporting the full life cycle of application development. Experience working within a higher education environment, with knowledge of university business processes and administrative operations. Experience working with higher education enterprise platforms (Ellucian Banner, Workday, Salesforce, DegreeWorks, or similar enterprise applications). Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system Level 2 Bachelor’s degree in Management Information Systems (MIS) or Information Systems/Information Technology. Three (3) years of progressively responsible experience as a Business Analyst supporting the full life cycle of application development. Additional education may be considered as substitution for the minimum requirement: Master’s degree in Management Information Systems (MIS) or Information Systems/Information Technology and 1 year progressively responsible experience as a Business Analyst supporting the full life cycle of application development. Experience working within a higher education environment, with knowledge of university business processes and administrative operations. Experience working with higher education enterprise platforms (Ellucian Banner, Workday, Salesforce, DegreeWorks, or similar enterprise applications). Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.

Preferred Qualifications

Demonstrated knowledge of higher education organizational structures, business practices, and supporting enterprise systems (e.g., student information systems, academic advising, student recruitment).

Experience using collaboration, documentation, project management tools, and/or AI-enabled tools such as Git/GitHub, ServiceNow, Visio, or AI-assisted platforms.

Familiarity with AI tools for data analysis, process automation, documentation generation, or decision support.

Excellent communication, analytical, facilitation, and stakeholder negotiation skills.

Experience developing and maintaining business and functional requirements documentation, including Business Requirements Documents (BRD), Functional Specifications, and related system documentation.

Experience conducting business process reviews, performing fit-gap analysis, and identifying critical success factors for technology implementations.

Salary

$4,166.67 - $5,214.42 Monthly ($50,000 - $62,573.04 Annually Approximately)

NOTE: This position is located on campus. Employment may be impacted by the Presidential proclamation issued on September 19, 2025 and the moratorium issued by Texas Governor Abbott on January 27, 2026.

Benefits

BENEFITS (rules, policies, eligibility apply) From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

INSURANCE: Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value). Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage Dental & Vision Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account DUAL CAREER PARTNER PROGRAM ON-CAMPUS WELLNESS OPPORTUNITIES Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources Tuition Benefits: Public Loan Forgiveness Book scholarships 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply). Retirement: Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP) Voluntary Tax Deferred Account/Deferred Compensation Plan Time Off: 8+ hours of vacation paid time off every month. 8 hours of sick leave time off every month. 8 hours of paid time off for Birthday leave. 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer. The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees. External Applicants - Applicants not currently employed by a Texas A&M System member may Search Postings and apply for positions within one or more A&M System members by selecting the job posting. Internal Applicants - This site lists job postings throughout The Texas A&M University System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site. The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.