IT Business Analyst — Data & Systems Strategy

Vika Talent Solutions; Savannah (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Vika Talent Solutions seeks a data-driven professional to analyze data, create reports, and develop strategies to improve performance across Sales, Credit, and Customer Service operations.

You will review operational data from multiple systems, implement quality controls, and support system changes with Dynamics 365, Power Automate, and related tools. Collaboration with stakeholders is essential.

Qualifications

• 3-5 years work experience in Sales, Customer Service, Credit, or commercial operations.

Responsibilities

• Analyze data, create reports, and develop strategies to improve program performance across Sales, Credit, and Customer Service operations.

Skills

Data analysis

Reporting

Process improvement

CRM data management

Power BI

Excel

SQL

Problem solving

stakeholder collaboration

Change management

Education

Bachelor's or Associate's degree in Business or related field

Tools

Microsoft Dynamics 365 (Sales/CS)

Power Automate

Genesys

Novavox

Breezy

ZoomInfo

Coface

Dun & Bradstreet

Copilot for Sales/Customer Service

SmartSheets

SQL databases

Job description

Vika Talent Solutions seeks a data-driven professional to analyze data, create reports, and develop strategies to improve performance across Sales, Credit, and Customer Service operations.

You will review operational data from multiple systems, implement quality controls, and support system changes with Dynamics 365, Power Automate, and related tools. Collaboration with stakeholders is essential.