IT Business Analyst - Clinical Operations

Intellectt Inc; Waukesha (WI); On-site; USD 70,000 - 90,000; Part time

Job summary

A technology solutions company is seeking an experienced IT Business Analyst - Clinical Operations to serve as a key contact for applications and support non-clinical operations. Applicants should have 4-6 years of IT experience and strong analytical skills, with responsibilities including system troubleshooting, testing, and cross-department collaboration. This position requires local candidates due to onsite requirements and offers a contract employment type.

Qualifications

• 4-6 years of IT experience required.

Responsibilities

• Function as primary support for applications with regular communication.
• Responsible for day-to-day operations of non-clinical applications.
• Assist with system troubleshooting and software updates.
• Participate in system testing and validation.
• Coordinate tasks across departments to support non-clinical applications.

Skills

Strong critical thinking and analysis skills

Business acumen

Ability to learn new applications quickly

Experience with risk/feedback reporting applications

Tools

RL6

Milestone

RFT

Job description

IT Business Analyst - Clinical Operations

Job Title: IT Business Analyst - Clinical Operations

Location: Wisconsin (Vicinity of Waukesha). Onsite. Only Locals

Description:

• Function as the primary support & contact for applications, including regular communication with clients, vendors, peers, and team members. Serve as a bridge between end users and vendors.
• Responsible for the day-to-day operations of non-clinical applications, including design, build, test, and maintenance. Tasks range from small service requests to larger project implementations, involving requirements gathering, workflow analysis, data collection, report details, and technical issue resolution.
• Assist with system troubleshooting, implementations, and software updates. Tasks include system build, designing/modifying workflows, data import/export, configuration setup, provisioning, and security.
• Participate in system testing and validation, including unit, functional, workflow, and integrated tests. Log and track issues, modify testing scripts, and develop/maintain testing protocols. Coordinate testing with end users as needed.
• Coordinate tasks across departments to support non-clinical applications, collaborating with IT teams, project managers, vendors, and staff.
• Maintain a multidisciplinary environment to ensure a stable and functional software application. Analyze system issues and report or escalate build or environment problems appropriately.
• Develop and maintain documentation related to system support, including build trackers and change management procedures.
• This position requires participation in a 24/7 on-call rotation for immediate off-hours response.
• Actively pursue education and cross-training in all departmental areas of expertise.

Minimum Requirements:

• 4-6 years of IT experience

Skills and Qualifications:

• Strong critical thinking and analysis skills
• Business acumen, with understanding of operational workflows supported by applications
• Ability to learn new applications quickly and adapt to new assignments
• Experience with applications for risk/feedback reporting, security camera systems, infant/patient elopement, and application lifecycle management
• Initial applications include RL6, Milestone, RFT – Baby Safe Place, ALM

Seniority Level

• Mid-Senior level

Employment Type

• Contract

Job Function

• Information Technology

Industry

• Information Services