Application Sr Analyst

Intermountain Healthcare Inc.; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Intermountain Healthcare Inc. seeks a Senior IT Applications Analyst to support planning, design, implementation, maintenance, and optimization of healthcare applications across the enterprise.

The role spans EHR, registration, scheduling, billing, imaging, pharmacy, and more, with emphasis on analytic capabilities and project leadership. Responsibilities include vendor collaboration, incident resolution, testing, and training material development.

Qualifications

• Proficiency in Microsoft Office Suite programs (Excel, Visio, Project, PowerPoint, Word)
• In-depth business and application knowledge
• System analysis and hospital setting experience preferred
• Ability to document needs and define best approach
• Strong analytical and data collection skills
• Ability to read and interpret industry publications and regulations
• Effective report writing and presentation skills
• Project management and resource planning abilities

Responsibilities

• Document and design workflow changes to support business requirements
• Collaborate with external vendors for third‑party app integration and support
• Resolve incidents and problems per service levels and standards
• Serve as PM for mid-size projects with multiple teams
• Perform quality reviews of team builds
• Create training and knowledge materials for peers
• Oversee hardware/software configuration to meet client specs
• Develop and understand end-user reporting needs
• Participate in on-call and command center duties
• Develop and maintain testing plans and scripts

Skills

Microsoft Office Suite

Excel pivot tables

Visio

Microsoft Project

PowerPoint

Word

Project management

Job description

Job Description

This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states:

California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

This position is fully remote with some on-site presence required for quarterly rounding. | Schedule: Monday - Friday, 8AM - 5PM.

Prefer candidates with:

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems preferably used in a hospital setting
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, correspondence, and process documents
• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public
• Ability to lead projects following principles and lifecycle of project management and control Skilled in resource planning and strategic management

The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The senior analyst may also manage small and mid-sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision

Essential Functions

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for mid-size projects with multiple teams
• Performs quality review of team build
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Oversees configuration of electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Works with requestor to understand the problem, creating a clear and defined objective for the project and then completes the business case documentation
• Help stakeholder complete ROI, benefit plan KPI, leading and lagging measures, if applicable.
• Aggregate applicable resource group forecasts to roadmap new projects to be used in subcommittees/workgroups. Ensure that resources are available to work on priorities and align to appropriate strategies.
• Aggregate of equipment/hardware/data connection forecasts and mapping of new construction/reconstruction projects, create cost estimates and comparisons of new construction and reconstruction projects and assists with application assessment of new construction and reconstruction projects, if applicable
• Provides Capital Planning with co