IT Business Analyst - 60020400

State of South Carolina; Columbia (SC); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid holidays

Job summary

The State of South Carolina’s Department of Administration, Office of Technology & Information Services (OTIS), seeks an IT Business Analyst to document requirements, map processes, and support data-driven decision making in Columbia, SC.

You will translate business needs into clear specifications, develop dashboards with Power BI, assist with change management, and coordinate with IT operations and business teams to deliver value.

Qualifications

• Bachelor's degree or higher in computer science, business analytics, or related area.
• Three years of experience in computer system development or two years in business process analysis with Power BI.

Responsibilities

• Document current-state and future-state processes and improvements.
• Produce process documentation and ensure a single source of truth.
• Support demand intake and governance preparation.
• Define reporting requirements and executive dashboards.
• Translate business needs into clear requirements and analyses.
• Serve as liaison with IT operations and business functions.
• Support testing, UAT, and post-implementation review.
• Assist with change management and communication efforts.

Skills

Requirements gathering

Process mapping

Stakeholder management

Documentation

Education

Bachelor's degree in CS/IT/Analytics

Tools

Power BI

Job description

IT Business Analyst

The Department of Administration's Office of Technology & Information Services (OTIS) is seeking an IT Business Analyst to join the team. OTIS oversees the state’s federated model for implementing, enhancing, and protecting information technology (IT) resources and the utilization of IT shared services across agencies. In this role you will work with IT leaders, business stakeholders, finance, reporting, and operational teams to document requirements, improve processes, support demand intake, define reporting needs, and prepare decision‑ready materials. You will be responsible for translating business needs, operational challenges, and leadership priorities into clear requirements, documented processes, decision‑ready analysis, and actionable recommendations.

Job Responsibilities

This position is onsite in Columbia, SC.

• Document current‑state and future‑state processes, workflows, hand‑offs, roles, and improvement opportunities.
• Help convert institutional knowledge into accessible process documentation that supports consistency, accountability, and repeatable execution and owns process document repository.
• Support organizational change management and communication efforts.
• Define reporting requirements, standardize business definitions, improve data quality, and support leadership decision‑making.
• This role will contribute to the IT Business Management goal of creating a single source of truth, standardizing reporting, developing executive dashboards, and enabling data‑driven decision support.
• Support demand intake, request clarification, business case development, prioritization discussions, and governance preparation.
• Maintain clear documentation of decisions, open questions, risks, dependencies, and follow‑up actions. The role will support demand and portfolio visibility.
• Act as a liaison with IT operations and business functions.
• Serve as business analyst for complex cross‑functional initiatives.
• Support testing, user acceptance, implementation readiness, and post‑implementation review by confirming that delivered solutions align with approved requirements and intended business outcomes.
• Perform other duties as assigned.

Minimum and Additional Requirements

• A bachelor's degree or higher in computer science, business administration, business analytics, or a related area. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.
• Three (3) years of experience in computer system development and modification, or two (2) years of experience analyzing business process and workflows and business process mapping tools and at least one (1) year of experience with Power BI.

Additional Requirements

• Demonstrated ability to translate operational and technical data into executive‑level insights and recommendations.
• Have the ability to work independently and respond to project tasks by developing solutions within defined parameters.
• Strong process mapping and process improvement skills.
• Ability to translate business needs into clear documentation.
• Strong written communication and meeting facilitation skills.
• Ability to analyze issues, identify root causes, and recommend practical improvements.

Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

Preferred Qualifications

Three (3) years of experience as a business analyst in a large‑scale technology environment.

Additional Comments

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long‑term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work‑life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time‑limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.