IT Business Analyst

Heinen's Grocery Store; Warrensville Heights (OH); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with employer match

Semi-annual bonus

20% associate discount on products

Professional development opportunities

Job summary

Heinen’s, Inc. is seeking an IT Business Analyst to develop product expertise in enterprise systems, design permissions structures, and document improvements across the business. You will bridge business and technology by understanding processes and recommending optimizations.

The role requires collaboration with technical and non-technical users, managing change, and supporting new system implementations across the organization, including remote support for Chicago facilities.

Qualifications

• Bachelor's degree in technical or communication-oriented field.
• 3+ years of business analyst, project management, or process improvement experience.
• Excellent written and verbal communication skills across all levels of the organization.
• Experience using Microsoft tools including Outlook, Word, PowerPoint, Excel, Visio, and Teams.
• Demonstrated experience in ITSM or work management systems (JIRA, Service Now, Freshworks).
• Ability to build strong working relationships and collaborate across the organization.
• Ability to meet deadlines and maintain accuracy in a fast-paced environment.

Responsibilities

• Analyzes, optimizes, and documents existing workflow processes.
• Identifies and proposes potential system integrations and business process improvements.
• Writes business requirements and user stories; guides testing of changes to completion.
• Researches and recommends modern software solutions to replace legacy processes.
• Provides admin backup/support for departmental systems and workflows (HRIS, automation).
• Supports implementation of new systems across the organization with process development and documentation.
• Manages work for others in ticketing systems; coordinates with internal and external partners.
• Monitors usage of technical tools and platforms, coordinating with cross-team groups.
• Makes recommendations to solve business problems proactively.

Skills

Strong communication skills

Cross-functional collaboration

Requirements gathering

Attention to detail

Analytical thinking

Education

Bachelor's degree in related field

Tools

JIRA

ServiceNow

Freshworks

Job description

Who We Are

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Benefits & Programs

• Benefits Eligible (Medical, Dental, Vision).
• Closed on 7 major holidays (6 paid).
• 401K w/employer match.
• Semi-annual bonus program.
• 20% associate discount on Heinen’s products (excludes alcohol).
• Professional Development Opportunities.

Role Description

The IT Business Analyst develops product expertise in enterprise systems, develops permissions structures and workflows to support business processes, provides thoughtful, data-supported recommendations on optimizations and alignments between business and technical implementations, and assists in identifying, implementing, and documenting new systems. This role requires an ability to communicate with technical and non-technical users, and a curiosity to learn about systems and processes across the enterprise.

What You Will Do

• Analyzes, optimizes, and documents existing workflow processes.
• Identifies and proposes potential system integrations and business process improvement opportunities.
• Works with key partners to understand change requests, writes business requirements and user stories, and works through testing of implemented change to drive to completion.
• Researches and recommends modern software solutions to replace legacy business processes or software.
• Acts as administrative backup/support for departmental systems and workflows, such as HRIS systems and Technology automation systems.
• Supports implementation of new systems across the organization, including process development, and documentation.
• Managing work for others in ticketing systems, both internally and externally, in an organized manner.
• Monitors the use of technical tools and platforms, often in collaboration with teams outside of Technology.
• Makes recommendations to solve business problems before, and as, they arise.
• Manages change control processes, both internally and with third-party vendors, to support Technology operations.
• Builds methods for review and monitoring of day-to-day system health and operations, including auditing, accuracy, use, and function.
• Supports the delivery of change management activities that enable successful adoption of business and organizational changes.
• Keeps up to date on industry trends, facilitating discussion around new opportunities as appropriate.

What We Look For

• Bachelor’s degree in technical or communication-oriented field.
• 3+ years of business analyst, project management, or process improvement experience.
• Excellent written and verbal communication skills that can be used across all levels of the organization.
• Able to use Microsoft tools including Outlook, Word, PowerPoint, Excel, Visio, and Teams.
• Demonstrated experience in ITSM or work management systems (JIRA, Service Now, Freshworks).
• Able to build strong working relationships and work in a collaborative manner across all levels of the organization.
• Able to meet deadlines and maintain a high level of accuracy in a dynamic and fast paced environment.
• Able to lead, problem solve and manage projects.
• Superior professionalism, discretion, and judgment, maintaining the highest levels of confidentiality.
• Able to provide ongoing support to Chicago facilities on a remote basis.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Monday - Friday, 8 AM - 5 PM.

40 hours per week.