IT Business Analyst

Randolph-Brooks Federal Credit Union; United States; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Randolph-Brooks Federal Credit Union is seeking an experienced IT Business Analyst to join our IT team. The role offers a hybrid work schedule (remote/onsite) after training at RBFCU Administrative Service Center in Live Oak, Texas.

The successful candidate will lead requirements sessions and collaborate with stakeholders across IT and business units. Strong analytical and communication skills, knowledge of SDLC, and banking software experience are preferred to ensure robust, secure applications

Qualifications

• 5 years' relevant experience in IT or business roles.
• 1 year experience in Systems Analyst / Business Lead / Application Support.
• 2 years experience with Banking / Credit Union Software Applications.
• 3 years experience in an area of business specialty relevant to Financial Institution operations.
• Strong analytical and communication skills.
• Basic understanding of Software Development Life Cycle.

Responsibilities

• Lead requirements gathering sessions with product owners, SMEs, end-users, IT, vendors, and management.
• Serve as SME for assigned business units; provide guidance and process expertise.
• Participate in design reviews to ensure robust, secure, and reliable apps.
• Research escalated incidents and resolve within SLA.
• Develop project test documentation and execute test cases.
• Plan and conduct User Acceptance Testing with business units.
• Maintain documentation of project approvals and implementations.
• Apply tested changes to core production environment.
• Independently manage small to medium projects and estimate tasks.
• Maintain relationships with core processing vendors and monitor releases.
• All other duties as assigned.

Skills

Analytical skills

Communication skills

Problem solving

SDLC understanding

Microsoft Office

Systems analysis

Education

High School Diploma or GED

Associates degree in Business or Information Systems

Job description

Job Description and Requirements

Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Business Analyst to join our amazing IT Business Analyst team!

The IT Business Analyst will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 .

To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).
• Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.

Essential Functions and Responsibilities:

• Lead scope and requirements gathering sessions with business product owners, SME's, end-users, IT colleagues, vendors and management as necessary to analyze process gaps and ensure business requirements and specifications are met and documented
• Serve as a subject matter expert for one or more assigned business units. Provide guidance, analysis and process expertise as necessary
• Participate in design review meetings to ensure design will result in robust, secure and reliable applications in alignment with organizational initiatives
• Research escalated user incidents and provide resolution within the specified Service Level agreement
• Develop project test documentation and execute test cases validating system changes including but not limited to approved product configuration, user permissions, and system processing variables to ensure project delivers the value the business needs and expects
• Actively participate in planning and conducting User Acceptance Testing with the business unit
• Maintain required documentation of project approvals and implementations
• Apply fully tested and approved changes to core production environment
• Independently manage small to medium scale projects and collaborate with project management by providing time estimates of project tasks assigned, reporting any changes to the manager for large scale and enterprise projects
• Maintain relationships with core processing vendor and support teams, to include monitoring vendor communications for information regarding upcoming system releases, updates, and fixes, and communicate these opportunities to the appropriate business units
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)

Requirements:

• High School Diploma or GED with 5 years' relevant experience. Associates Degree in Business or Information Systems preferred
• Minimum of 1 year experience in a Systems Analyst / Business Lead / Application Support role
• Minimum of 2 years experience with Banking / Credit Union Software Applications
• Minimum of 3 years experience in an area of business specialty relevant to Financial Institution operations, such as Lending, Finance, Audit, Member Service, etc. Alternatively, an appropriate combination of education and experience in an IT or Business related field
• Strong analytical & problem solving skills, able to break down complex problems quickly Able to meet and set deadlines with changing priorities
• Strong communication & presentation skills, able to communicate clearly and concisely, both orally and in writing
• Basic understanding of Software Development Life Cycle
• Proficient using the Microsoft products such as Word, Paint, Excel, MS Project, Visio, etc.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.