IT-Business Analyst

UPS; Alpharetta (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

UPS is seeking a Business Systems Analyst in Alpharetta, GA. The role partners with business and technology teams to analyze needs, define requirements, and support delivery of effective solutions.

You will facilitate workshops, document requirements, maintain project work plans, and ensure adherence to enterprise standards. Strong communication and Agile experience preferred; hybrid onsite position with opportunities to collaborate across functions.

Qualifications

• Bachelor’s degree or international equivalent in related discipline preferred.
• Strong analytical, problem-solving, and requirements management skills.
• Excellent written, verbal, and presentation communication abilities.
• Experience facilitating stakeholder discussions and requirements-gathering sessions.
• Ability to work effectively across business and technology organizations.
• Knowledge of BA methodologies, process improvement, and Agile practices preferred.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Facilitate workshops and stakeholder meetings to identify business needs and drive alignment.
• Translate complex business and technical concepts into clear, actionable requirements.
• Develop and maintain project work plans to support successful delivery of initiatives.
• Collaborate with cross-functional teams to ensure consistency, quality, and compliance with standards.
• Identify opportunities for process improvement and recommend best practices.
• Communicate project status, requirements, and recommendations effectively to diverse audiences.
• Support solution validation to ensure business objectives and stakeholder expectations are met.

Skills

Analytical thinking

Requirements management

Communication

Education

Bachelor’s degree or Intl equivalent

Tools

Jira

Azure DevOps

SQL

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Business Systems Analyst partners with business and technology teams to analyze business needs, define requirements, and support the delivery of effective solutions. This role facilitates stakeholder collaboration, documents business and functional requirements, and ensures adherence to enterprise standards and best practices.

Key Responsibilities:

• Gather, analyze, and document business and functional requirements.
• Facilitate workshops and stakeholder meetings to identify business needs and drive alignment.
• Translate complex business and technical concepts into clear, actionable requirements.
• Develop and maintain project work plans to support successful delivery of initiatives.
• Collaborate with cross-functional teams to ensure consistency, quality, and compliance with standards.
• Identify opportunities for process improvement and recommend best practices.
• Communicate project status, requirements, and recommendations effectively to diverse audiences.
• Support solution validation to ensure business objectives and stakeholder expectations are met.

Requirements:

• Bachelor’s degree or International equivalent in Business, Industrial Engineering, Computer Science or related discipline preferred
• Strong analytical, problem-solving, and requirements management skills.
• Excellent written, verbal, and presentation communication abilities.
• Experience facilitating stakeholder discussions and requirements-gathering sessions.
• Ability to work effectively across business and technology organizations.
• Knowledge of business analysis methodologies, process improvement, and Agile practices preferred.

Preferred Technical Skills

• Experience working in Agile/Scrum environments; proficiency with Jira or Azure DevOps (ADO) preferred.
• Working knowledge of relational databases and SQL.
• Understanding of API concepts and system integrations.
• Familiarity with UI/front-end technologies and user experience (UX) principles.

This is a hybrid position that will sit ONSITE at our Alpharetta, GA location. Flexibility will be required according to the needs of the business.

Grade: 20E

Last day to apply- 7/27/26

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.