Lead Operations Supervisor

UPS; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

UPS is seeking a capable supervisor to lead a logistics operations team in the United States, ensuring contracted services meet SLAs and KPIs. The role includes coordinating with vendors, customers, and internal support groups to deliver reliable service.

Responsibilities cover daily facility activities, staffing, inventory control, safety, and adherence to government compliance. You will also make staffing decisions and work to strengthen customer relationships while improving efficiency across

Qualifications

• Must have logistics and distribution experience.
• Previous management/supervisor experience required.
• Proficiency with Microsoft Excel, Word, PowerPoint, Outlook.

Responsibilities

• Manage delivery or deployment of contracted services to meet SLAs/KPIs.
• Oversee daily facility activities including staffing, inventory, safety, and compliance.
• Make workforce decisions (hiring, onboarding, transfers, discipline).
• Coordinate with vendors, customers and internal teams to improve efficiency.

Skills

Logistics experience

Supervisor experience

MS Office

Education

Bachelor’s degree or international equivalent

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit providescomprehensive logistics services and warehousing solutions utilizing a global network of distribution centres, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary:

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups.

Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.May operate powered industrial equipment.

Responsible for overseeing, evaluating, and correcting the performance and outcomes of a team or multiple teams. Coordinates work across the organization to optimize efficiency. Makes key workforce decisions, such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees. Emphasis on aligning processes and fostering cohesion among team members.

Supervises a team(s) that performs work according to standardized processes or procedures (e.g., entry-level Professional Expertise, Administrative or Technical Support). Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Problem solving is guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Typically, does not perform the work supervised.

Basic Qualifications:

• Must be currently located in the same geographic location as the job - Required
• Logistics and distribution experience - Required
• Previous Management/Supervisor experience - Required
• Microsoft Suite proficiency (Excel, Word, PowerPoint, Outlook) - Required
• Healthcare warehousing experience - Preferred
• Bachelor’s Degree or International equivalent and/or 3 years of UPS experience - Preferred

Other criteria:

• Job Grade:20F
• Work schedule: Monday-Friday 8am - 5pm
• Last day to apply is 8/31/2026

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.