IT Audiovisual Operations Engineer

OpenAI; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

OpenAI is seeking an ITAV Operations Engineer to manage conference room AV, video conferencing, background music, digital signage, and other ITAV systems. You will act as the technical bridge between vendors and ITAV Engineering, handling escalations that need internal access or deeper technical work.

The role is in-office at the San Francisco site with 5 days on-site and up to 30% travel; international travel is required.

Qualifications

• Experience administering conference room AV and video conferencing in office environments.
• Ability to manage vendor escalations end-to-end and provide clear diagnostics.
• Familiarity with office build projects, moves, adds and changes.
• Knowledge of software updates and configuration changes for AV systems.

Responsibilities

• Set up and maintain conference room AV and video conferencing systems.
• Resolve vendor escalations requiring internal access or specialist troubleshooting.
• Manage installation scope for office builds, refreshes, moves and changes using established standards.
• Bridge vendors and ITAV Engineering with clear diagnostic evidence and escalation when designs require changes.
• Execute software updates and configuration changes for ITAV systems.

Skills

AV Systems

Video Conferencing

Troubleshooting

System Administration

Vendor Management

Job description

About the Team

OpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well‑equipped and connected. This enables them to contribute effectively towards our AI research, corporate operations and product initiatives.

About the Role

As an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV‑owned systems. You will serve as the technical bridge between our support vendors and ITAV Engineering, resolving escalations that require internal access, administrative permissions, or deeper technical investigation. You will maintain reliable configurations, execute changes using established standards, and turn recurring issues into improvements to systems, documentation, and automation This is an in‑office role and will require 5 days a week in our San Francisco office. Travel 30% of the time to support ITAV systems, technical changes, and operational readiness. International travel is required.

In this role, you will:

• Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV‑owned systems.
• Resolve vendor escalations that require internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration.
• Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards, and verify that completed systems are ready for ongoing operation.
• Serve as the technical bridge between vendors and ITAV Engineering, providing clear diagnostic evidence and escalating issues that require changes to system designs or engineering standards.
• Execute software updates, configuration changes, equipment replac

Serve as the technical bridge between vendors and ITAV Engineering, providing clear diagnostic evidence and escalating issues that require changes to system designs or engineering standards. Execute software updates, configuration changes, equipment replac