IT Associate Systems Engineer

Caddell Construction; Montgomery (AL); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Paid vacations

Company-paid holidays

Medical insurance

Job summary

Caddell Construction, located in Montgomery, AL, seeks an IT Associate Systems Engineer to manage Helpdesk, devices, and IT services for home office and project sites.

You will work with Windows 10/11, Active Directory, Office 365, and basic network tools, with 15-20% travel to job sites. Competitive salary and benefits accompany this role.

Qualifications

• Minimum Associates degree or 2 years IT experience troubleshooting hardware / software.
• Experience with Windows 10/11, Windows Server, and Office 365 is expected.
• Preferred Network+ certification, SolarWinds monitoring, and Web Helpdesk experience.

Responsibilities

• Primary Administrator for Helpdesk System and ticketing for home office and job sites.
• Provide hardware and software support for desktops, laptops, and mobile devices.
• Support Microsoft Office, printers, scanners, and AV systems (Cisco Webex, Zoom, Teams).
• User creation and deletion; manage IT inventory and procurement.
• Software license management, renewals, invoicing.
• Install, repair, and troubleshoot hardware/software issues.
• Produce periodic performance reports for capacity planning.
• Research and recommend technology improvements.
• Report cybersecurity incidents to IT leadership.
• Perform duties as directed by supervisor.
• Travel 15-20% to project sites; full-time office setting.

Skills

Customer-service focus

Analytical problem solving

Non-technical communication

Hardware experience

Multitask and prioritize

Written and verbal communication

Office 365 Admin knowledge

MS Office proficiency

Education

Associate degree

2 years IT experience

Tools

Web Helpdesk

SolarWinds monitoring

Active Directory

Job description

Job Title -IT Associate System s Engineer

Location -Home Office/Montgomery, AL

Rewards of Working at Caddell -Paid vacations, company-paid holidays, company-funded medical insurance. Company joint funding of dental and vision insurance, life and disability plans to full-time employees, 401k match, gym membership reimbursement, and use of company condominiums.

What You Will Do

• Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites.
• PC and smart phone setup and deployment; per perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages.
• Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams.
• User creation and deletion.
• Manage IT Inventory, Invoicing, and IT asset procurement.
• Perform software license management, renewal, notification, and invoicing.
• Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.
• Perform periodic performance reporting to support capacity planning.
• Researchand recommend innovative,andwherepossible,improvedusageoftechnologyforcompanyinitiatives.
• Report cyber security incidents to management and IT staff.
• Performs additional duties per supervisor's direction.
• Working Conditions - Full time, office setting. 15-20% travel to project sites. Occasional after-hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching. Work near other people, but have a few feet of space separating self from others.
• Reporting Structure - Reports directly to Director of Information Technology.

What We Expect

Accountability is part of The Caddell Way and our employees share in a strong work ethic and positive team environment. There is a true sense of purpose and teamwork.

Knowledge, Skills, and Abilities

• Customer-service focus.
• Strong analytical and problem-solving skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Hands on computer hardware experience, ability to multitask and prioritize.
• Ability to handle stressful working situations.
• Good written and verbal communication skills are necessary.
• Basic knowledge of computer software (installation and troubleshooting).
• Working Knowledge of Office 365 Admin is a plus
• Working knowledge of MS Office (Word, Excel, and PowerPoint) required. Organizational and excellent Customer Service Skills are a must.

Education / Experience -

Minimum Associates degree or 2 years of IT experience troubleshooting hardware / software. Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory. Preferred Network Plus, Solar Winds monitoring system and Web Helpdesk experience.

While the salary range is typically between $43,650 - $58,200 annually, applicants are encouraged to share compensation expectations as part of the application process. Caddell honors prior experience, education, and qualifications of applicants in order to make attractive and competitive offers.

Your career matters at Caddell, where there is a strong emphasis on the growth and development of every employee! We're large enough to take on the most complex construction projects, but we know the contribution of each individual is the key to our success.

Caddell Construction is an Equal Opportunity Employer and prohibits discrimination against veterans, individuals with disabilities, and other protected classes under applicable laws and regulations.