IT ASSOCIATE-PT

Gwinnett County Government; Lawrenceville (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Onsite employee wellness center

Longevity pay

Tuition reimbursement

Job summary

Gwinnett County Government is seeking a Technical Trainer to develop and deliver comprehensive technical training for County employees. The role emphasizes Microsoft 365, Power Platform, Power BI, and Power Automate to enhance business processes and data-driven decision-making.

The ideal candidate will create curriculum, instructional materials, and hands-on exercises, and deliver sessions both in-person and virtually.

Qualifications

• Bachelor's degree in information technology is required.
• Minimum of five years in a technical trainer role.
• Expertise in Microsoft 365 applications.
• Proficiency in creating multimedia training content (PowerPoint, video, manuals).
• CTT+ Certification required; MCT Certification preferred.

Responsibilities

• Develop, maintain, and deliver technical training courses based on County technology.
• Deliver training on Microsoft 365 and Power Platform with emphasis on Power BI and Power Automate.
• Create hands-on exercises, job aids, and instructional materials.
• Provide training to enhance data literacy and data-driven decision-making.
• Lead in-person and virtual instructor-led sessions and webinars.
• Collaborate with SMEs to identify training needs and tailor learning.
• Keep content current with Microsoft 365 and Power Platform releases and trends.
• Maintain training schedules, participation records, and evaluations.
• Provide end-user support and expand training across the County.

Skills

Microsoft 365

Power Platform

Power BI

Power Automate

Training delivery

Curriculum development

Presentation skills

Education

Bachelor's degree in information technology

CTT+ Certification

MCT Certification

Tools

PowerPoint

Video editing

Job description

Job Description

The Technical Trainer is responsible for developing and delivering technical training for County employees based on the software, systems, applications, and equipment utilized within the organization. The position develops training curriculum based on organizational needs, creates instructional materials and hands‑on exercises, conducts training sessions, and evaluates training effectiveness. The Technical Trainer will have a strong focus on Microsoft 365 and Microsoft Power Platform technologies, including Power BI and Power Automate. The position will help employees develop the skills needed to effectively use these technologies to improve business processes, create and interpret reports, and support data‑driven decision‑making. The position will work to identify training needs and develop practical learning opportunities that align with business and technology objectives. The Technical Trainer must be highly knowledgeable in their areas of expertise and possess strong technical aptitude. The position requires excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear, practical, and engaging manner to users with varying levels of technical experience.

The Technical Trainer is responsible for developing and delivering technical training for County employees based on the software, systems, applications, and equipment utilized within the organization. The position develops training curriculum based on organizational needs, creates instructional materials and hands‑on exercises, conducts training sessions, and evaluates training effectiveness. The Technical Trainer will have a strong focus on Microsoft 365 and Microsoft Power Platform technologies, including Power BI and Power Automate. The position will help employees develop the skills needed to effectively use these technologies to improve business processes, create and interpret reports, and support data‑driven decision‑making. The position will work to identify training needs and develop practical learning opportunities that align with business and technology objectives. The Technical Trainer must be highly knowledgeable in their areas of expertise and possess strong technical aptitude. The position requires excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear, practical, and engaging manner to users with varying levels of technical experience.

Responsibilities

• Develop, maintain, and deliver technical training courses based on County technology, software, systems, and organizational needs.
• Develop and deliver training on Microsoft 365 and Microsoft Power Platform technologies, with an emphasis on Power BI, Power Automate, and related data and automation tools.
• Develop hands‑on exercises, demonstrations, job aids, presentations, worksheets, and other instructional materials that support effective technology adoption.
• Provide training and guidance to help employees use data, reporting, and visualization tools to improve data literacy and support data-driven decision‑making.
• Provide training and guidance on workflow automation and process improvement using Power Platform and other approved technologies.
• Conduct instructor‑led training, webinars, workshops, demonstrations, and individual or small‑group learning sessions in both in‑person and virtual environments.
• Collaborate with technical subject‑matter experts to identify training needs and develop practical learning opportunities that address business and technology objectives.
• Maintain awareness of Microsoft 365, Power Platform, and other emerging technology capabilities, releases, and trends to ensure training content remains current and relevant.
• Maintain training schedules, course communications, participation records, evaluations, and performance data, and use results to assess and improve training effectiveness.
• Provide end‑user application support and technical guidance as needed and collaborate with the Technical Training team to expand technology training and user adoption across the County.

Qualifications

• Bachelor's degree in information technology
• Five years of experience in a technical trainer role
• Expertise in Microsoft 365 applications
• Proficiency in creating multimedia training content (PowerPoint, video, manuals, etc.)
• CTT+ (Certified Technical Trainer) Certification
• MCT (Microsoft Certified Trainer) Certification

About Us

Welcome to Gwinnett County Government

Gwinnett County Government is an award‑winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

• health coverage
• a robust wellness program (Spouses can participate, too!)
• onsite employee wellness center
• longevity pay
• tuition reimbursement

World‑class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield‑Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award‑winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

• Integrity: We believe in being honest, building trust, and having strong moral principles.
• Accountability: We believe in stewardship, transparency, and sustainability.
• Equity: We believe in fairness and respect for all.
• Inclusivity: We believe in engaging, embracing, and unifying our communities.
• Innovation: We believe in continual adaptation of technology, process, and experience.

Gwinnett County is an Equal Opportunity Employer.

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or [e-mail]. This email is only for accommodation requests; for questions related to job postings, use [e-mail].