Administrative Support Associate III

Gwinnett County Government; Lawrenceville (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Tuition reimbursement

Wellness program

Onsite wellness center

Longevity pay

Job summary

Gwinnett County Government is seeking an Administrative Support Associate III to assist the Animal Welfare and Enforcement Division with daily operations, back‑up to the Office & Customer Service Coordinator for open records requests, and supervision of customer service staff. The role supports records coordination, retention policy interpretation, file maintenance, and cross‑department liaison duties.

Some incumbents may supervise staff, handle confidential information, and contribute to budget

Qualifications

• High School Diploma or GED required with four years of administrative support or related office experience.

Responsibilities

• Lead and train staff, assign work, and ensure adherence to county policies.
• Coordinate office records and retention policies; maintain databases and reports.
• Support open records requests as back‑up to Office & Customer Service Coordinator.
• Assist with budget tracking and financial reporting.
• Perform and supervise general administrative tasks such as scheduling, filing, mail, and data entry.

Skills

Leadership

Supervising staff

Customer service

Attention to detail

Budget tracking

Research

Communication

Office software

Confidentiality

Education

High School Diploma or GED

Tools

MS Office

Job description

Job Description

This Administrative Support Associate III will support the daily operations of the Animal Welfare and Enforcement Division, serve as the back‑up to the Office & Customer Service Coordinator for open records requests, and oversee customer service staff, including task assignment, training, and policy compliance. Additional responsibilities will include coordinating office records, interpreting retention policies, maintaining files, handling special projects, and serving as a departmental liaison.

This Administrative Support Associate III will support the daily operations of the Animal Welfare and Enforcement Division, serve as the back‑up to the Office & Customer Service Coordinator for open records requests, and oversee customer service staff, including task assignment, training, and policy compliance. Additional responsibilities will include coordinating office records, interpreting retention policies, maintaining files, handling special projects, and serving as a departmental liaison. This position is responsible for serving as a liaison to other departments, assisting in the management of projects, assisting with budgets, providing oversight to a section of customer service, and performing advanced administrative support duties. Some incumbents may supervise other staff. May require a high degree of confidentiality. This position is a grade B231.

Responsibilities

ESSENTIAL DUTIES

• Serves as a lead to staff to include assigning and monitoring work, providing direction, ensuring staff are trained, and ensuring that employees follow county and department policies and procedures
• Serves as a liaison to other departments, prepares special reports, researches information, and maintains databases for the department
• Assists with developing and implementing office related department policies and procedures
• Provides administrative support, such as maintaining employee schedules, preparing paperwork for travel and training requests, editing and preparing daily and monthly reports, researching legal or financial information, and providing related support
• Processes financial transactions, including deposits, change orders, cash journal entries, and monetary donations
• Maintains and stocks office supplies for the front desk area and conducts monthly inventory of supplies in the supply closet
• Assists with tracking budget and department information, such as tracking balances, researching discrepancies, and preparing related financial reports
• Assists in overseeing department programs by reviewing forms and documents for compliance with policies and procedures
• Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and entering data
• Performs other duties of a similar nature or level

Qualifications

Training and Experience

• High School Diploma, or G.E.D. and
• Four years of administrative support or related office experience
  • or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Knowledge

• Supervisory principles
• Office principles and practices
• Basic budgetary principles
• Research principles
• Customer service principles
• Ability to learn applicable laws, rules, and regulation
• Basic accounting principles
• Merit rules and regulations
• County policies, guidelines and procedures
• Computers and applicable software
• Basic mathematical and statistical principles

Skills

• This role requires adaptability, attention to detail, and the ability to manage various administrative functions effectively
• Supervising and evaluating employees
• Handling sensitive and confidential issues
• Solving problems and making decisions
• Conducting research and gathering information
• Preparing, analyzing and interpreting various reports
• Utilizing computers and applicable software
• Organizational skills
• Prioritizing and assigning work
• Providing administrative support
• Providing customer service
• Tracking expenditures
• Performing basic research
• Developing basic reports
• Operating a computer and applicable software
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Positions in this class require: walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

About Us

Welcome to Gwinnett County Government

Gwinnett County Government is an award‑winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World‑class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield‑Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award‑winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process,

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or [e-mail]. This email is only for accommodation requests; for questions related to job postings, use [e-mail].